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Tag Archives: Service Management

Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

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May 7, 2015 2:32 pm

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Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

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Categories: Expert Views, PR Blog, ZENworks

What’s new in Novell Service Desk 7.0



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December 6, 2012 7:49 am

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Novell Service Desk 7.0 was released on the 14th of November 2012 and is the next major release of Novell’s Service Management platform. We’ve added rather a lot of new features and enhanced existing ones. In our spare time, we also pumped up the performance as well.

Want to know more about what is new in v7.0? Then read on.

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Categories: Announcements, Service Desk, Technical

Overview of Novell Service Desk’s CMDB Categories, Types and Items



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December 6, 2012 7:38 am

Reads:3,838

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Novell Service Desk uses Category and then Type to define Items in its CMDB. This post discusses how they are used and provides an example to illustrate the concept.

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Categories: Service Desk, Technical

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