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Tag Archives: Service Management

Micro Focus Service Desk 7.3 Is Now Shipping!

Gil Cattelain

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November 21, 2016 2:44 pm

Reads:392

Score:Unrated

We are thrilled to announce that Micro Focus is now shipping Service Desk 7.3 to customers. If you are new to the Service Desk platform, this program simplifies the asset ordering and delivery process for enterprises. As I explained in a recent blog post, think of it as a one-stop-shop where users, customers, IT and …

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Categories: Expert Views, General, PR Blog, Technical, ZENworks

Build Your Own Self Service Portal in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:674

Score:4

We’ve all experienced the following scenarios: Your mouse or computer breaks, making it impossible to work. You need a new application, but can’t download it. Or a software license expires, leaving you unable to access your critical files. What do you when these issues arise? You submit a ticket request…and then the waiting begins. Using …

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Categories: Expert Views, General, PR Blog, Technical

Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

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May 7, 2015 2:32 pm

Reads:2,007

Score:Unrated

Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

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Categories: Expert Views, PR Blog, ZENworks

What’s new in Novell Service Desk 7.0



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December 6, 2012 7:49 am

Reads:3,197

Score:Unrated

Novell Service Desk 7.0 was released on the 14th of November 2012 and is the next major release of Novell’s Service Management platform. We’ve added rather a lot of new features and enhanced existing ones. In our spare time, we also pumped up the performance as well.

Want to know more about what is new in v7.0? Then read on.

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Categories: Announcements, Service Desk, Technical

Overview of Novell Service Desk’s CMDB Categories, Types and Items



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December 6, 2012 7:38 am

Reads:4,196

Score:Unrated

Novell Service Desk uses Category and then Type to define Items in its CMDB. This post discusses how they are used and provides an example to illustrate the concept.

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Categories: Service Desk, Technical

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