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Wake-Up Call: The Workspace Has Changed … And You Should as Well

Gil Cattelain

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May 18, 2015 10:44 am

Reads:1,141

Score:Unrated

Do you feel like you fell asleep at your desk and woke up in a new technologically driven business environment that you barely recognize—à la Rip Van Winkle? If so, you’re not still dreaming; business processes are becoming increasingly automated and exponentially faster as connectivity proliferates. This is happening to such a degree that even …

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Categories: Expert Views, PR Blog, ZENworks

Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:1,906

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Categories: Expert Views, PR Blog, ZENworks

Embrace A 21st Century Workspace In Your Enterprise [Webinar]

Gil Cattelain

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March 23, 2015 4:05 pm

Reads:1,402

Score:Unrated

A powerful shift is taking place throughout the global workforce with regards to where, when and how employees work. After all, employees no longer want to be tethered to their cubicles or offices. Conversely, armed with devices like smartphones, tablets, PCs and desktops, they now expect to be able to access their digital workspaces from …

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Categories: Expert Views, PR Blog, ZENworks

Wake Up and Recognize the Demand for User-Centric Workspaces

Gil Cattelain

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March 6, 2015 10:39 am

Reads:2,243

Score:Unrated

Let’s face it: It’s not always easy to get work done in the office. First, you need to actually get to the office by battling through morning traffic. Then, once you manage to find parking and sit down at your desk, there are constant distractions and interruptions that can get in the way of your …

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Categories: Expert Views, PR Blog, ZENworks

The One-Step Plan to Stronger Digital Workspace Security in Your Enterprise

Gil Cattelain

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March 2, 2015 1:43 pm

Reads:1,477

Score:Unrated

The digital business landscape has changed dramatically during the past few years, and this has led to more challenges facing IT departments than ever before. New threats like malware, ransomware and hacks are increasing by the day. Furthermore, next-generation technologies like the Internet of Things are weaving their way into the digital fabric of your …

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Categories: Expert Views, PR Blog, ZENworks

The Best Thing You Can Buy for Your IT Department This Year Is …

Gil Cattelain

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February 2, 2015 11:26 am

Reads:1,713

Score:Unrated

Your business has a lot of unsecure digital endpoints that need to be addressed. There’s Steve in finance, for instance, who just got a new tablet that he uses for work purposes in addition to his smartphone (unbeknownst to IT). There’s April, who now works remotely and regularly accesses sensitive corporate files over unprotected Wi-Fi …

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Categories: Expert Views, PR Blog, ZENworks

Behind Every Great IT Department Is a Strong Automation System

Gil Cattelain

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January 22, 2015 3:07 pm

Reads:2,501

Score:Unrated

Ten years ago, your business’s network environment was nowhere near as complex as it is today. There were fewer pervasive cybersecurity threats or demands for BYOD services, and there was less technological diversity to manage. Now, like most businesses, you are in the process of trying to meet heightened challenges in all these areas by …

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Rethink the Modern Workspace With ZENworks From Novell

Gil Cattelain

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January 8, 2015 11:34 am

Reads:2,188

Score:Unrated

When you think of a contemporary work environment, do you still envision a traditional cubicle with a desk and landline telephone? If so, it’s time to rethink your vision of where and how people are conducting business these days. Thanks to the advent of mobile technology, many workspaces are expanding beyond the office. In fact, …

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The Importance of Saying ‘Yes’ to Your End Users’ BYOD Requests

Gil Cattelain

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December 4, 2014 11:39 am

Reads:1,987

Score:Unrated

The majority of your employees view BYOD as a basic necessity in today’s highly competitive work environment. Your IT department, however, sees BYOD as one of its greatest security challenges to date. Who is right? Your IT department is certainly justified in taking a protective stance against BYOD considering the severity of the threat landscape …

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Categories: Expert Views, PR Blog, ZENworks

New Hospital Workspace Template

Vibe Library

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November 19, 2013 4:45 pm

Reads:1,221

Score:Unrated

We at the Novell Vibe Resource Library are always striving to think of new ways that can benefit those who use Vibe. After looking through the inventory of Workspace Templates, it came to our attention that a Hospital Landing Page was missing. There are numerous hospitals and medical clinics throughout the world using Vibe and …

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Categories: Collaboration, Technical, Vibe

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