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Tag Archives: ZENworks

Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution

Gil Cattelain

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July 2, 2015 12:53 pm

Reads:247

Score:Unrated

Imagine your company gets a brand new shipment of desktop computers. At first, everything appears to be working fine—until one machine starts experiencing random power failures. Then, another machine starts experiencing the same problem. The problem cascades across the network, affecting multiple units. In this type of scenario, what starts as a single IT “incident” …

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Categories: Expert Views, PR Blog, ZENworks

Dim the Lights: Five Must See Videos and Webinars From ZENworks

Gil Cattelain

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June 4, 2015 8:59 am

Reads:1,466

Score:Unrated

Here at Micro Focus, we are fortunate to have a wide selection of videos and webinars that can help familiarize you with our products and services. Whether you are a new or returning customer, we invite you to sit back, break out some microwave popcorn and browse through our extensive media gallery. Here are five …

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Categories: Expert Views, PR Blog, ZENworks

Fishing for New College Graduates to Work in Your Organization? Read This

Gil Cattelain

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May 21, 2015 12:47 pm

Reads:1,088

Score:Unrated

All across the U.S., graduation caps are flying and the time-honored anthem of “Pomp and Circumstance” is ushering in yet another wave of fresh college alumni to the workforce. These recent grads are an especially empowered bunch, as they are entering into the healthiest job market for college graduates in several years. A recent survey …

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Categories: Expert Views, PR Blog, ZENworks

Wake-Up Call: The Workspace Has Changed … And You Should as Well

Gil Cattelain

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May 18, 2015 10:44 am

Reads:991

Score:Unrated

Do you feel like you fell asleep at your desk and woke up in a new technologically driven business environment that you barely recognize—à la Rip Van Winkle? If so, you’re not still dreaming; business processes are becoming increasingly automated and exponentially faster as connectivity proliferates. This is happening to such a degree that even …

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Categories: Expert Views, PR Blog, ZENworks

Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

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April 24, 2015 10:50 am

Reads:1,283

Score:Unrated

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Categories: Expert Views, PR Blog, ZENworks

Study Shows Mobile App Usage On The Rise Among Enterprises

Gil Cattelain

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April 22, 2015 3:17 pm

Reads:1,431

Score:Unrated

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

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Categories: Expert Views, PR Blog, ZENworks

Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:1,617

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Categories: Expert Views, PR Blog, ZENworks

Why You Need to ‘Wow’ Your End Users With Amazing User Self-services

Gil Cattelain

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January 15, 2015 3:39 pm

Reads:1,997

Score:Unrated

The world is becoming easier to navigate on your own thanks to the influx of modern day self-help technologies. From automated airport check-in systems to advanced mobile banking platforms, self-help initiatives are spreading like wildfire across the globe. Why is user self-service spreading so quickly? Quite simply, people want access to lighting-fast experiences and results. …

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Categories: Expert Views, PR Blog, ZENworks

Rethink the Modern Workspace With ZENworks From Novell

Gil Cattelain

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January 8, 2015 11:34 am

Reads:2,076

Score:Unrated

When you think of a contemporary work environment, do you still envision a traditional cubicle with a desk and landline telephone? If so, it’s time to rethink your vision of where and how people are conducting business these days. Thanks to the advent of mobile technology, many workspaces are expanding beyond the office. In fact, …

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Categories: Expert Views, PR Blog, ZENworks

The Importance of Saying ‘Yes’ to Your End Users’ BYOD Requests

Gil Cattelain

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December 4, 2014 11:39 am

Reads:1,913

Score:Unrated

The majority of your employees view BYOD as a basic necessity in today’s highly competitive work environment. Your IT department, however, sees BYOD as one of its greatest security challenges to date. Who is right? Your IT department is certainly justified in taking a protective stance against BYOD considering the severity of the threat landscape …

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Categories: Expert Views, PR Blog, ZENworks

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