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Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

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April 24, 2015 10:50 am

Reads:160

Score:Unrated

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Categories: Expert Views, PR Blog, ZENworks

Study Shows Mobile App Usage On The Rise Among Enterprises

Gil Cattelain

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April 22, 2015 3:17 pm

Reads:284

Score:Unrated

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

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Categories: Expert Views, PR Blog, ZENworks

Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:669

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Categories: Expert Views, PR Blog, ZENworks

Why You Need to ‘Wow’ Your End Users With Amazing User Self-services

Gil Cattelain

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January 15, 2015 3:39 pm

Reads:1,583

Score:Unrated

The world is becoming easier to navigate on your own thanks to the influx of modern day self-help technologies. From automated airport check-in systems to advanced mobile banking platforms, self-help initiatives are spreading like wildfire across the globe. Why is user self-service spreading so quickly? Quite simply, people want access to lighting-fast experiences and results. …

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Categories: Expert Views, PR Blog, ZENworks

Rethink the Modern Workspace With ZENworks From Novell

Gil Cattelain

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January 8, 2015 11:34 am

Reads:1,625

Score:Unrated

When you think of a contemporary work environment, do you still envision a traditional cubicle with a desk and landline telephone? If so, it’s time to rethink your vision of where and how people are conducting business these days. Thanks to the advent of mobile technology, many workspaces are expanding beyond the office. In fact, …

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Categories: Expert Views, PR Blog, ZENworks

The Importance of Saying ‘Yes’ to Your End Users’ BYOD Requests

Gil Cattelain

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December 4, 2014 11:39 am

Reads:1,594

Score:Unrated

The majority of your employees view BYOD as a basic necessity in today’s highly competitive work environment. Your IT department, however, sees BYOD as one of its greatest security challenges to date. Who is right? Your IT department is certainly justified in taking a protective stance against BYOD considering the severity of the threat landscape …

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Categories: Expert Views, PR Blog, ZENworks

Goodbye iReport, Welcome Jaspersoft Studio



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November 24, 2014 12:43 pm

Reads:1,326

Score:5

No software lasts forever (except maybe Win XP). iReport, the trusted report designer which shipped with ZENworks Reporting 5, has been on life support from some time. Now the time has come to say goodbye.

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Categories: Announcements, Endpoint Management, Technical, ZENworks, ZENworks Reporting

The Linux “Shellshock” Vulnerability and Your Novell Products

Nick Scholz

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October 2, 2014 12:21 pm

Reads:1,163

Score:5

For all of us at Novell, the security of your data is of the utmost importance. Security researchers have discovered the following new software vulnerabilities that could affect Novell’s products and customers. What is the ShellShock vulnerability and how do I know it exists on my systems?

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Categories: Announcements, File & Networking Services, Filr, GroupWise, iPrint, Novell Service Desk, Open Enterprise Server, Open Workgroup Suite, Patch Notifications, ZENworks

ENGL Z-Remote™ for ZENworks



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September 29, 2014 9:59 am

Reads:1,456

Score:4.5

Since the release of ZENworks Configuration Management (ZCM), one of the most commonly requested enhancements from ZENworks administrators is for a standalone remote management tool. Of course, you can do remote management using the ZENworks Control Center (ZCC), but most helpdesk technicians find the process of establishing a ZCC remote control session time consuming. Also, a lot of …

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Categories: Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

ZENworks Quality

jblackett

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September 25, 2014 11:07 am

Reads:1,279

Score:5

As many of you are aware of early versions of ZENworks Configuration Management could be challenging. Over the last eight years we’ve put a lot of work into tweaking our development processes, talking with customers and the support team, and trying to improve quality. So far our efforts appear to be paying off – with …

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Categories: Technical, ZENworks

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