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Three Things to Look for in a Remote Management Solution (ZENworks SP4)

Gil Cattelain

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July 23, 2015 5:01 pm

Reads:919

Score:Unrated

Why do companies invest in remote workspaces? The basic idea is that by allowing employees to work from any device or location at any time, they will be happier and more productive. It’s sometimes hard to be happy and productive at your remote workstation when you can’t log into your account or establish a connection …

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Categories: Expert Views, PR Blog, ZENworks

You Spoke Up (And We Listened): Now Get Ready For ZENworks 11 SP4

Gil Cattelain

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July 16, 2015 2:54 pm

Reads:1,651

Score:5

Think of our development team like Batman’s technical assistant Lucius Fox, fighting ferociously to save your IT department from inefficiency and disorganization. While we don’t plan on rolling out a new Sonar Batsuit for you any time soon, our team has been hard at work analyzing your ZENworks 11 feedback and making some exciting changes …

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Categories: Expert Views, PR Blog, ZENworks

Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution

Gil Cattelain

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July 2, 2015 12:53 pm

Reads:701

Score:Unrated

Imagine your company gets a brand new shipment of desktop computers. At first, everything appears to be working fine—until one machine starts experiencing random power failures. Then, another machine starts experiencing the same problem. The problem cascades across the network, affecting multiple units. In this type of scenario, what starts as a single IT “incident” …

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Categories: Expert Views, PR Blog, ZENworks

Dim the Lights: Five Must See Videos and Webinars From ZENworks

Gil Cattelain

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June 4, 2015 8:59 am

Reads:1,858

Score:Unrated

Here at Micro Focus, we are fortunate to have a wide selection of videos and webinars that can help familiarize you with our products and services. Whether you are a new or returning customer, we invite you to sit back, break out some microwave popcorn and browse through our extensive media gallery. Here are five …

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Categories: Expert Views, PR Blog, ZENworks

Fishing for New College Graduates to Work in Your Organization? Read This

Gil Cattelain

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May 21, 2015 12:47 pm

Reads:1,364

Score:Unrated

All across the U.S., graduation caps are flying and the time-honored anthem of “Pomp and Circumstance” is ushering in yet another wave of fresh college alumni to the workforce. These recent grads are an especially empowered bunch, as they are entering into the healthiest job market for college graduates in several years. A recent survey …

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Categories: Expert Views, PR Blog, ZENworks

Wake-Up Call: The Workspace Has Changed … And You Should as Well

Gil Cattelain

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May 18, 2015 10:44 am

Reads:1,146

Score:Unrated

Do you feel like you fell asleep at your desk and woke up in a new technologically driven business environment that you barely recognize—à la Rip Van Winkle? If so, you’re not still dreaming; business processes are becoming increasingly automated and exponentially faster as connectivity proliferates. This is happening to such a degree that even …

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Categories: Expert Views, PR Blog, ZENworks

Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

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April 24, 2015 10:50 am

Reads:1,503

Score:Unrated

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Categories: Expert Views, PR Blog, ZENworks

Study Shows Mobile App Usage On The Rise Among Enterprises

Gil Cattelain

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April 22, 2015 3:17 pm

Reads:1,743

Score:Unrated

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

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Categories: Expert Views, PR Blog, ZENworks

Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:1,911

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Categories: Expert Views, PR Blog, ZENworks

Why You Need to ‘Wow’ Your End Users With Amazing User Self-services

Gil Cattelain

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January 15, 2015 3:39 pm

Reads:2,168

Score:Unrated

The world is becoming easier to navigate on your own thanks to the influx of modern day self-help technologies. From automated airport check-in systems to advanced mobile banking platforms, self-help initiatives are spreading like wildfire across the globe. Why is user self-service spreading so quickly? Quite simply, people want access to lighting-fast experiences and results. …

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Categories: Expert Views, PR Blog, ZENworks

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