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Fishing for New College Graduates to Work in Your Organization? Read This

Gil Cattelain

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May 21, 2015 12:47 pm

Reads:498

Score:Unrated

All across the U.S., graduation caps are flying and the time-honored anthem of “Pomp and Circumstance” is ushering in yet another wave of fresh college alumni to the workforce. These recent grads are an especially empowered bunch, as they are entering into the healthiest job market for college graduates in several years. A recent survey …

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Categories: Expert Views, PR Blog, ZENworks

Wake-Up Call: The Workspace Has Changed … And You Should as Well

Gil Cattelain

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May 18, 2015 10:44 am

Reads:633

Score:Unrated

Do you feel like you fell asleep at your desk and woke up in a new technologically driven business environment that you barely recognize—à la Rip Van Winkle? If so, you’re not still dreaming; business processes are becoming increasingly automated and exponentially faster as connectivity proliferates. This is happening to such a degree that even …

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Categories: Expert Views, PR Blog, ZENworks

Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

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April 24, 2015 10:50 am

Reads:952

Score:Unrated

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Categories: Expert Views, PR Blog, ZENworks

Study Shows Mobile App Usage On The Rise Among Enterprises

Gil Cattelain

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April 22, 2015 3:17 pm

Reads:1,016

Score:Unrated

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

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Categories: Expert Views, PR Blog, ZENworks

Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:1,261

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Categories: Expert Views, PR Blog, ZENworks

Why You Need to ‘Wow’ Your End Users With Amazing User Self-services

Gil Cattelain

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January 15, 2015 3:39 pm

Reads:1,768

Score:Unrated

The world is becoming easier to navigate on your own thanks to the influx of modern day self-help technologies. From automated airport check-in systems to advanced mobile banking platforms, self-help initiatives are spreading like wildfire across the globe. Why is user self-service spreading so quickly? Quite simply, people want access to lighting-fast experiences and results. …

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Categories: Expert Views, PR Blog, ZENworks

Rethink the Modern Workspace With ZENworks From Novell

Gil Cattelain

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January 8, 2015 11:34 am

Reads:1,872

Score:Unrated

When you think of a contemporary work environment, do you still envision a traditional cubicle with a desk and landline telephone? If so, it’s time to rethink your vision of where and how people are conducting business these days. Thanks to the advent of mobile technology, many workspaces are expanding beyond the office. In fact, …

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Categories: Expert Views, PR Blog, ZENworks

The Importance of Saying ‘Yes’ to Your End Users’ BYOD Requests

Gil Cattelain

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December 4, 2014 11:39 am

Reads:1,752

Score:Unrated

The majority of your employees view BYOD as a basic necessity in today’s highly competitive work environment. Your IT department, however, sees BYOD as one of its greatest security challenges to date. Who is right? Your IT department is certainly justified in taking a protective stance against BYOD considering the severity of the threat landscape …

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Categories: Expert Views, PR Blog, ZENworks

Goodbye iReport, Welcome Jaspersoft Studio



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November 24, 2014 12:43 pm

Reads:1,768

Score:5

No software lasts forever (except maybe Win XP). iReport, the trusted report designer which shipped with ZENworks Reporting 5, has been on life support from some time. Now the time has come to say goodbye.

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Categories: Announcements, Endpoint Management, Technical, ZENworks, ZENworks Reporting

The Linux “Shellshock” Vulnerability and Your Novell Products

Nick Scholz

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October 2, 2014 12:21 pm

Reads:1,339

Score:5

For all of us at Novell, the security of your data is of the utmost importance. Security researchers have discovered the following new software vulnerabilities that could affect Novell’s products and customers. What is the ShellShock vulnerability and how do I know it exists on my systems?

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Categories: Announcements, File & Networking Services, Filr, GroupWise, iPrint, Novell Service Desk, Open Enterprise Server, Open Workgroup Suite, Patch Notifications, ZENworks

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