The Municipality of Rijswijk implemented Novell Vibe collaborative software, improving staff efficiency by streamlining work processes and enabling easier access to shared information.
The Municipality of Rijswijk processes large volumes of information for a number of public services. The organisation previously relied on numerous manual, paper-based administrative processes, which were time-consuming and inefficient. Additionally, the organisation lacked a central repository for data, making it difficult for users to share documents and jointly manage information.
“It was often challenging to quickly and accurately access information, as there was no way for users to share documents,” said Manuella Harrand-Tittse, Information Management Consultant at the Municipality of Rijswijk. “The IT department began to receive requests from employees for new team collaboration tools, as they were growing increasingly frustrated by the limitations of the existing ones.”
The Municipality wanted to make it easier for employees to work together and share knowledge, both within the organisation and with external partners. It looked for a suitable collaboration solution, which would enhance cooperation between employees and improve organisational efficiency.