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What’s New with Novell Service Desk 7.1



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April 29, 2015 11:55 am

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v7.1

 

 

 

 

I am pleased to announce Novell Service Desk 7.1 is now available for download.

The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .

 

Customer Self Service Portal:

  • A new option to create Generic requests, a new page dedicated for Quickcalls and an option to create new requests from Items or Service page
  • Home page includes sections to show latest Outages, featured KB articles, customer name, initiate chat with technicians, alerts and surveysCustomer-Portal-What's-New-0.05

User Portal:

  • Simplified Request summary page with easy option to add notes, attachments, change customer or item details or to collapse sections
  • A new “Assign to me” option that enables the user to self assign a request in a single click
  • Workflows now provides an option to add listener class to the entry stateUser-Portal-Whats-new

ZENworks Import:

  • The new ZENworks Import user interface that provides option to easily view, select, and import items such as hardware, software, and bundles from ZENworks.ZENworks-Import-Whats-new

Admin Portal:

  • Style sheets (CSS) is now simplified that enables the administrator to customize the skins of all portals as required.
  • A new Password Self Service (PSS) option is provided that can be configured to connect to external password self service tools from Novell Service Desk home pageAdmin-Portal-Whats-new

Technician Vacations:

  • Now technicians have an option to schedule their vacation and to login during vacation

Technician-Whats-new

 

 

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Categories: Service Desk, Service Desk TKB, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management, ZENworks Suite

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2 Comments

  1. By:marquer

    Looking forward to some of these enhancements like techs being able to post there vacation schedule.
    Any way of making the graphics larger so those of us with old eyes can read them? Maybe even down load them in a video or something?? thanks

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