Understanding and Resolving Synchronization Issues

Most synchronization issues can be resolved through the Pending Actions section of the Filr Console. If issues require further investigation, you can check the desktop logs.

Understanding Pending Actions

You might encounter any of the following synchronization issues, indicated by one of the following icons:

: There is an upload error.

: There is an upload warning.

: There is a download error.

: There is a download warning.

: There are upload and download errors.

: There are upload and download warnings.

: The client has not yet attempted to upload or download the file.

If you are unsure why a document is not downloading or uploading, view the recent activity, as described in Viewing Recent Activity.

Resolving Document Conflicts

If a document is edited at the same time from various locations, conflicts can arise.

To resolve document conflicts:

  1. Click the Filr icon in the menu bar.

  2. Click Open Filr console.

  3. Click Pending Changes.

  4. Next to the conflict that you want to resolve, click Resolve, then choose one of the available options:

    Keep your version: Replaces the file on the Filr server with your version.

    Keep the server version: Discards your file and replaces it with the version on the Filr server.

    Keep both files: The file on the Filr server is saved as the original file, and your version of the file is renamed.

Viewing Log Files for the Filr Desktop Application

If Filr files are not being downloaded to your workstation as you expect, or if you are experiencing other unexpected behaviors, see the filr.log file for more information.

  1. Click Finder, then from the menu bar, click Go > Utilities.

  2. Double-click Console.

  3. Locate the Log List (navigation panel) on the left side of the console. If the Log List is not currently displayed, click View > Show Log List in the menu bar.

  4. In the Files section, expand ~/Library/Logs, expand Novell, expand Filr, then select filr.log.

    After information in the filr.log file exceeds 1MB, older log information is moved to the filr.log.1, filr.log.2, and filr.log.3 files.