1.13 Mobile App Issues

For information about how to install and run the Filr mobile app, see the Novell Filr Mobile App Quick Start.

Following are known issues in the Filr mobile app:

1.13.1 Files in Downloads Area Are Not Synchronized with Just-in-Time Synchronization

Accessing a file from the Downloads area from the mobile app does not trigger Just-in-Time synchronization.

If you have configured only Just-in-Time synchronization (scheduled synchronization is not enabled), files that are located in a Net Folder that have been added to the Downloads area on the mobile app are not automatically updated with changes made from the file system. The file is updated in the Downloads area only after a user uses one of the Filr clients to browse to the Net Folder that contains the file.

1.13.2 Files from the Home Folder in the Downloads Area Are Removed after Personal Storage Is Enabled

If users have added files from their Home folder to the Downloads area on the mobile app, and then the Filr administrator enables personal storage (as described in Setting Up Personal Storage in the in the Novell Filr 1.1 Administration Guide), files from the Home folder are removed from the Downloads area on the mobile app.

1.13.3 Files from Net Folders Are Removed from the Downloads Area after Being Renamed or Moved

If users have added files from a Net Folder to the Downloads area on the mobile app, and then the file is renamed or moved on the OES or Windows file system, the file is removed from the Downloads area on the mobile app.

1.13.4 Folders in Net Folders That Contain More Than 500 Folders Are Not Displayed

Folders in Net Folders are not displayed in the mobile app if the Net Folder contains more than 500 folders. Instead, a message is displayed indicating that users must use the search functionality to locate files and folders within the Net Folder.

1.13.5 Cannot Open Files in Another App with BlackBerry OS 10.0

You cannot open Filr files in another app when using BlackBerry OS 10.0.

To resolve the issue, update your device to BlackBerry OS 10.1, uninstall the Filr app, then re-install it.

1.13.6 Windows Phone Users See an Authentication Error When the Filr Site Has a Self-Signed Certificate

If the Filr site is configured with a self-signed certificate, Windows Phone users see an authentication error when attempting to access the Filr site by using the Windows Filr mobile app.

You can resolve this issue in either of the following ways:

  • (Recommended) Configure your Filr site to use an official certificate, as described in Replacing the Self-Signed Digital Certificate for an Official Certificate in the Novell Filr 1.1 Administration Guide.

  • Send a copy of the self-signed certificate via email to each Windows Phone in your system. Users must then open the email and click the certificate attachment. After users click the attachment, the self-signed certificate is installed on the phone. When the certificate is installed, users are able to log in to the Filr app without seeing the authentication error.

1.13.7 Email Addresses in Share Dialog Cannot Contain Extended Characters

When specifying an email address in the Share dialog, if the email address contains extended characters (such as an apostrophe), an error message is displayed indicating that the item cannot be shared with the specified user.