All licenses associated with Volera products are distributed through Novell Sm@rtCerts---executable files, distributed through e-mail at product-purchase time, that link you to a secure place on the web from which you download your license files.
If you have not received the appropriate license files, please contact Volera Customer Service at 1-800-858-4000 in the U.S.A. or 1-800-4686-5372 internationally.