Occasionally a user and all their items is inadvertently deleted from GroupWise. Reload can restore the user and their items.
This assumes that the deletion was caught and the user was not recreated in GroupWise Administration, which would create the user with a different FID.
If the user was recreated in GroupWise with a different FID, that user will have to be renamed so the original user can be restored. If that new user has received mail, the mail will need to be forwarded once the restoration is complete.
Domain backup
Post Office backup
Restore Area setup
GroupWise 2014, or 2014 R2
From the GroupWise server:
Browse to Reload Web Administration Console | <Profile> | Click to Download the Backup action button
Download the ZIP File
If not on the GroupWise server, copy the ZIP file to the GroupWise server
Browse to Reload Web Administration Console | <Profile> | Backups tab | Select Another Domain Backup to Download
Select the Domain backup the user was a part of, press Select Backup, and a new window will appear
Wait about 20 seconds for the zip to be created
Click on "Download The ZIP File That Was Just Created"
Download the ZIP File
If not on the GroupWise server, copy the ZIP file to the GroupWise server
On The GroupWise server:
Unzip the wpdomain.db file
Browse to GroupWise Administration | System | Recover Deleted Account
Browse to the location of the wpdomain.db file
Click on the Groupwise world icon in the section "Account to Restore"
Select the user to be restored
Click Restore
Click Done when recovery is complete
Load a backup on the Reload server from a time period where the user existed
Browse to GroupWise Administration | User| <Restored User>
Select "More | Restore | Yes"
Items will be restored to the mailbox, this will take time depending on the amount of mail and the speed of the system