6.6 Restore Deleted User

Occasionally a user and all their items is inadvertently deleted from GroupWise. Reload can restore the user and their items.

This assumes that the deletion was caught and the user was not recreated in GroupWise Administration, which would create the user with a different FID.

If the user was recreated in GroupWise with a different FID, that user will have to be renamed so the original user can be restored. If that new user has received mail, the mail will need to be forwarded once the restoration is complete.

6.6.1 Prerequisites

  • Domain backup

  • Post Office backup

  • Restore Area setup

  • GroupWise 2014, or 2014 R2

6.6.2 Download wpdomain.db from Reload

From the GroupWise server:

Current Domain Backup

  • Browse to Reload Web Administration Console | <Profile> | Click to Download the Backup action button

  • Download the ZIP File

  • If not on the GroupWise server, copy the ZIP file to the GroupWise server

Previous Domain Backup

  • Browse to Reload Web Administration Console | <Profile> | Backups tab | Select Another Domain Backup to Download

  • Select the Domain backup the user was a part of, press Select Backup, and a new window will appear

  • Wait about 20 seconds for the zip to be created

  • Click on "Download The ZIP File That Was Just Created"

  • Download the ZIP File

  • If not on the GroupWise server, copy the ZIP file to the GroupWise server

6.6.3 Restore the User

On The GroupWise server:

  • Unzip the wpdomain.db file

  • Browse to GroupWise Administration | System | Recover Deleted Account

  • Browse to the location of the wpdomain.db file

  • Click on the Groupwise world icon in the section "Account to Restore"

  • Select the user to be restored

  • Click Restore

  • Click Done when recovery is complete

6.6.4 Restore All Items

  • Load a backup on the Reload server from a time period where the user existed

  • Browse to GroupWise Administration | User| <Restored User>

  • Select "More | Restore | Yes"

  • Items will be restored to the mailbox, this will take time depending on the amount of mail and the speed of the system