If the Production GroupWise server has gone down it is obvious that it isn't coming backup anytime soon, it is time to activate Reload's Disaster Recovery mode.
This involves enabling Disaster Recovery Failover Mode on the Reload server and changing the A Record of the post office server on the DNS.
Browse to the Reload Web Administration Console
Click on the Post Office profile ambulance to engage Disaster Recovery Failover Mode
Go to the DNS and change the DNS A Record IP address of the post office server to the IP address of the Reload server
Test mail flow with a client
Contact Reload Technical Support for assistance
After the disaster is over you will have data on the Reload server that does not exist on the GroupWise server. That data will need to be migrated to the GroupWise server.
Run the migration tool. This gets the messages you sent or received during the DR period back to the production post office. This can only be done from the Reload administration console.
1a. Recovery | POST OFFICE PROFILE | [post office] | Migrate
1b. Start at "Step #1" - highlight it and press ENTER to begin the pre-migration process.
1c. After Step 1 has completed, have the users exit the client and press ENTER on "Step #2". This takes you to the Disaster Recovery POA Settings menu. Go to "Unload" and press ENTER. This unloads the DR POA but leaves Reload in disaster recovery mode.
1d. Once Step 2 has completed, go back to the migration menu and initiate Step #3 (full migration). Wait until this process has completed before moving to the next task (turning off DR).
Turn off Disaster Recovery (click on the ambulance button from the web interface).
Verify that Reload has properly re-enabled your backup schedules and that the DR POA has unloaded.
Change the DNS A record for the production POA. It should now reflect the IP address of the actual post office or live POA.
Load the production post office POA.
If running GroupWise 2014 or higher on Linux, there is a script for restoring all mail:
A script was created by GWAVA with the assistance of Micro Focus that makes merging two versions of a post office very simple. This script requires the version of GroupWise to be GroupWise 2014 or higher.
Set up a Restore Area that uses the Reload server, see the Reload configuration documentation for more details
Use the GroupWise Restore Script ( gwrestore.sh ) [http://reload.gwava.com/gwrestore.sh] script
Make sure to modify the Variables section of the GroupWise Restore Script
NOTE:If you modify the script on a Windows machine, to convert the script to Linux format use the "dos2unix" command on the Linux server once it is saved on the Linux server. Example:
dos2unix gwrestore.sh
Make the gwrestore.sh script executable:
chmod 777 gwrestore.sh
Run the gwrestore.sh script
./gwrestore.sh
The GroupWise Restore Script tells the GroupWise system to create a restore request for each user in the post office specified in the variable section of the script.
The GroupWise POA then looks inside of the message store in the GroupWise Restore Area associated with the Reload server, and brings across any mail items on the version of the post office on the Reload Server into the message store on the GroupWise post office.