12.1 GroupWise version

Ensure your GroupWise client—the mail program installed on your PC—is at least GroupWise 6.5.1 or later.

To check, launch your GroupWise client.

Select About GroupWise from the Help menu.

Note the Program Release field in the pop-up window. It must say ‘GroupWise 6.5.1’ or later.

Click OK when done.

12.1.1 If you cannot connect to users’ mailboxes

User accounts are no longer enabled. Ensure Reveal is operating in on-line mode and not caching mode to ensure that the user list is up to date. Also check that you are logged into a GroupWise mailbox of a GroupWise system with which Reveal is to be used.