9.1 Sending log files
It may be necessary to send your logs to support for debugging info and for system information.
To send your logs to GroupWise Mailbox Management Support, you must first have .NET tracing enabled in the logging settings.
Under the Settings menu, select the debugging option and enable .NET Tracing in the joining menu.
GroupWise Mailbox Management requires a restart to start the .NET trace log. It can do this automatically when .NET tracing is enabled, if you desire.
To Send your log files, open the Settings menu and select . You can select this option even if you have not yet connected to the GroupWise system. GroupWise Mailbox Management opens a mail composition window to send the log files.
NOTE:You must select the log files in the attachment field in order to send them.
Fill out the requisite information, such as contact information, a description of your problem, and, ensuring that your have checked logs to send, click Send.