3.24 Blackberry Enterprise Server

The BlackBerry Enterprise Server components can be installed on one server, or on multiple servers. Obviously, the installation and configuration of BlackBerry servers and clients are beyond the scope of this manual; some basic GroupWise requirements for BES are:

3.24.1 GroupWise Requirements

  • Novell GroupWise system version 6.5 SP1 or later for post offices containing BlackBerry users. The GroupWise system must be installed on a computer different than the computer running the BlackBerry Enterprise Server.

  • A trusted application key is generated to enable communication between the BlackBerry Enterprise Server and the primary domain of the GroupWise system. The trusted application key is used by subsequent secondary domains. If there are multiple BlackBerry Enterprise Servers in a BlackBerry Domain, each BlackBerry Enterprise Server uses the same trusted application key to access GroupWise.

  • The trusted application key must be provided during the BlackBerry Enterprise Server installation. If a new trusted application key is generated after installing the BlackBerry Enterprise Server, update the BlackBerry Enterprise Server configuration with the new key.

Configuring Blackberry Enterprise Server

In the Windows Control Panel, select the BlackBerry Server Configuration panel. Note the Logs directory shown at the top. This is the location that must be specified as the PATH parameter in Redline.

Leave Log File Prefix blank, and ensure the Create Daily Log Folders checkbox is enabled

Scroll through the BlackBerry Service Log Settings and set the various services as follows:

  • Debug log identifier -Leave unchanged

  • Debug log daily file - Yes

  • Debug log level - 4

  • Debug Log Size (MB) - 0 (unlimited size)

  • Debug log auto-roll - Yes

  • Debug log maximum daily file age - 7-14 days (0 keeps logs forever)

Reboot the BES server. The log file settings take effect only after reboot, or after restarting all BlackBerry services.

From the Redline Control Center, go to the System View and pick the Redline Agent which will monitor the Blackberry Enterprise Server. Specify the path to the log folder.

After 2-3 minutes, a message should appear on the Redline Agent that the Blackberry Enterprise server has been registered to the Control Center and shows up in the Control Center.