3.6 Increasing GroupWise Sync Agent Reliability or Performance

If the GroupWise POA encounters an error and stops notifying the GroupWise Sync Agent about GroupWise events, GroupWise events stop synchronizing to mobile devices. By default, the GroupWise Sync Agent polls the POA for new events every 3600 seconds (1 hour).

You can configure how often the GroupWise Sync Agent polls the POA for events that have not yet been synchronized. Decreasing the poll cycle causes the GroupWise Sync Agent to poll more frequently, so that synchronization is more reliable. However, if you have a large number of users, you might want to increase the poll cycle in order to improve GroupWise Sync Agent performance.

  1. In the Mobility Admin console , click Config, then click GroupWise to display the GroupWise Sync Agent Configuration page .

  2. In the Poll POA for Events field, increase or decrease the poll cycle as needed.

    Set the poll cycle to 0 (zero) to disable the sweep cycle.

  3. Click Save to save the new setting(s).

  4. Restart the Mobility Service:

    gms restart