GroupWise 2012 and Skype

January 24, 2012

Skype enables you to make voice and video calls via the Web. You can use Skype with GroupWise to make calls, see presence, send instant messages, and send text messages.

Skype must be installed on your workstation. To install Skype, visit the Skype Web site.

1.0 Prerequisites

You must meet the following prerequisites in order to use Skype with GroupWise as described in this Quick Start:

1.1 Ensuring that Skype is Running on Your Workstation

Visit the Skype Web site to download and install Skype free of charge.

1.2 Enabling Skype in GroupWise

You need to enable Skype as the default telephony provider in order to use Skype with GroupWise.

  1. In GroupWise, click Tools > Options.

  2. Double-click Environment, then click the Default Actions tab.

  3. In the Default telephony provider drop-down list, select Skype.

2.0 Configuring Skype to Start When GroupWise Starts

You can configure Skype to start when GroupWise is opened, whether you use a shared workstation or your own.

  1. In GroupWise, click Tools > Options.

  2. Double-click Environment, then click the General tab.

  3. Select Launch Skype at startup.

    This starts Skype when GroupWise starts and closes Skype when GroupWise is closed.

  4. Click OK, then click Close.

3.0 Making a Call through Skype

GroupWise uses the default telephony provider to make phone calls. Skype must be configured as the default telephony provider for the call to be placed through Skype.

For information on how to configure Skype as the default telephony provider, see Enabling Skype in GroupWise.

You can make a phone call within GroupWise in multiple ways:

3.1 Making a Call from a Message

When a GroupWise message contains a telephone number, the number is displayed as a hyperlink.

To make a call directly from a message in GroupWise:

  1. Click the linked phone number within the message.

3.2 Making a Call from the Contacts View

  1. Click the contact folder that contains the contact that you want to call.

  2. Click the linked phone number for the contact that you want to call.

3.3 Making a Call When Viewing a Contact

  1. Click the contact folder that contains the contact that you want to call.

  2. Right-click the name of a contact, then click Details.

  3. Click the drop-down arrow next to Dial on the toolbar, then click the number you want to call.

4.0 Making a Video Call through Skype

To make video calls as described in this section, you must have a Web cam installed on your workstation, and the person you are calling must also have a Web cam.

  1. Click the Presence icon located next to the name of the user you want to video call.

    If you are calling a contact that you created (that is, a contact that is not in the GroupWise system address book), you can see dimmed Presence icons in contacts folders, such as the Frequent Contacts folder. Click a dimmed Presence icon to send SMS text messages to a personal contact.

    If you are texting another GroupWise user who is in your organization, Presence icons are displayed in email messages when Novell Messenger is also running on your workstation. For more information, see the GroupWise 2012 and Messenger 2.2 Quick Start.

  2. Click Video Call.

5.0 Sending an SMS Text Message

To send an SMS text message through Skype:

  1. Click the Presence icon located next to the name of the user you want to send a text message to.

    If you are texting a contact that you created (that is, a contact that is not in the GroupWise system address book), you can see dimmed Presence icons in contacts folders, such as the Frequent Contacts folder. Click a dimmed Presence icon to send SMS text messages to a personal contact.

    If you are texting another GroupWise user who is in your organization, Presence icons are displayed in email messages when Novell Messenger is also running on your workstation. For more information, see the GroupWise 2012 and Messenger 2.2 Quick Start.

  2. Click SMS, click the user’s name, then click the phone number that has the Skype logo next to it.

  3. Specify the message that you want to send, then click Send.

You can also send a text message by using native GroupWise functionality, as described in Sending an SMS Text Message in Phone Calls and Text Messages in the GroupWise 2012 Windows Client User Guide.

6.0 Starting an Instant Messaging Conversation

You can use Skype to begin an instant messaging conversation from within GroupWise.

You can use instant messaging to contact users only if they are members of your Skype Contact List. If they are not, users must configure Skype to allow instant messages from anyone.

  1. Click the Presence icon located next to the name of the user you want to contact.

  2. Click IM.

7.0 Displaying Presence Information

When the prerequisites that are described in Prerequisites are met, Skype presence information is automatically displayed in GroupWise.

The Presence icon is either enabled (color) or disabled (gray). Disabled means that the user is not present. Enabled means that they are present.

8.0 Legal Notices:

Copyright © 2012 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher. For Novell trademarks, see the Novell Trademark and Service Mark list. All third-party trademarks are the property of their respective owners.