30.6 Determining What to Do with Undeliverable Messages

You can configure how the GWIA handles messages that it cannot deliver:

  • How much of the message to return to the sender

  • Another host to forward the message to (where it might be deliverable)

  • Whether to move the message to the GroupWise problem folder or send it to the GroupWise administrator

To set the GWIA undeliverable message options:

  1. In the GroupWise Admin console, browse to and click the GWIA.

  2. Click the SMTP/MIME tab, then click Undeliverables.

  3. Fill in the fields:

    Amount of Original Message to Return to Sender When Message is Undeliverable: This setting lets you specify how much of the original message is sent back to the sender when a message is undeliverable. By default, only 2 KB of the original message is sent back. This setting corresponds with the GWIA’s ‑‑mudas switch.

    Forward Undeliverable Inbound Messages to Host: This setting lets you specify a host to which undeliverable messages are forwarded.

    When an IP address is specified rather than a DNS hostname, the IP address must be surrounded by square brackets [ ]. For example, [172.16.5.18].

    This setting corresponds with the GWIA’s ‑‑fut switch.

    Problem Messages: These settings allow you specify what you want the GWIA to do with problem messages. A problem message is an inbound or outbound message that the GWIA cannot convert properly. By default, problem messages are discarded. If you want to save problem messages, specify whether to move the messages to the problem directory (gwprob), send them to the postmaster, or do both. This setting corresponds with the GWIA’s ‑‑badmsg switch.

  4. Click Save, then click Close to return to the main Admin console window.