When you rename a user, all of the user’s associations remain unchanged. For example, the user retains ownership of any resources and documents while other users who had proxy rights to the user’s mailbox retain proxy rights.
Ensure that the user has exited the GroupWise client and GroupWise Notify.
Ensure that the domain’s MTA and post office’s POA are running.
In the GroupWise Admin console, browse to and click the name of a user, then click More > Rename.
Specify the new GroupWise user name.
(Optional) Select Create Nickname for This User so that messages that will be undeliverable at the old email address are successfully delivered to the new email address.
For more information, see Section XII, Nicknames.
Click OK to rename the user.
The user’s new address information is immediately replicated to each post office throughout your system so that the GroupWise Address Book contains the user’s updated address. Any user who selects the modified user from the GroupWise Address Book can successfully send messages to the user.
However, some users might have the user’s old email address in their Frequent Contacts address book. In this case, if the sender types the modified user’s name in the To field rather than selecting it from the Address Book, GroupWise uses the old email address stored in the Frequent Contacts address book instead of the new email address in the GroupWise Address Book. This results in the message being undeliverable.
The POA automatically resolves this issue when it performs its nightly user upkeep. During the nightly user upkeep process, the POA ensures that all addresses in a user’s Frequent Contacts address book are valid addresses in the GroupWise Address Book. For more information, see Section 15.4.3, Configuring Nightly User Upkeep.
If you want to ensure that messages sent to the user’s old email address are delivered even before the POA cleans up the Frequent Contacts address book, you can create a nickname using the old GroupWise email address. For more information, see Section XII, Nicknames.