3.2 GroupWise Logon Test

The easiest and best approach to user access is GroupWise authentication, which is the default at installation. For a more in-depth discussion about authentication choices, see the GroupWise Mobile Server 7 Administration Guide.

To test GroupWise logon, enter a valid GroupWise user name and password in the appropriate fields of the logon window, then click Go.

Figure 3-2 Logon Window

Depending on the computer capabilities, this might take some time. The first access to GroupWise might be slower than subsequent accesses.

3.2.1 Logon Troubleshooting

If the server does not recognize the account or password, the logon fails. A window appears similar to the following.

Figure 3-3 Failure at Logon

Make sure you typed the correct user name and password, then try again.

If the user name and password are correct but you still cannot log on, try the following suggestions.

  • Check the GroupWise Mobile Server Worksheet to spot any potential problems.

  • Ensure that all Intellisync services are started.

  • Check the permissions of the Intellisync installation folder. (If you accepted the default selections during the installation, the installation folder is \\Program Files\Intellisync.) Use the following steps:

    1. From Windows Explorer, right-click the Intellisync installation folder, then choose Properties.

    2. Click the Security tab.

    3. Make sure that Everyone has permissions with Full Control. If not, select Everyone, then select Full Control.

    4. Click Advanced, then select the following check boxes:

      • Allow inheritable permissions from the parent to propagate to this object and all child objects.

      • Replace permission entries on all child objects with entries shown here that apply to child objects.

    5. Click Apply.

  • Make sure the account supplied at installation has rights to Act as part of the operating system.

    1. From the Windows Start menu, click Settings > Control Panel.

    2. Double-click Administrative Tools, then click Local Security Policy.

    3. Double-click Local Policies, then click User Rights Assignment.

    4. Select Act as part of the operating system.

    5. Click Action > Properties.

    6. Make sure the user account supplied at installation is in the group.

  • For non-domain users, make sure the user exists in the alternate source or is in the Intellisync Mobile Suite control.

  • Make sure that the number of users does not exceed the number of licenses.

3.2.2 Successful Authentication

Use the information in this section to verify that authentication is working properly.

Successful Access to GroupWise

On successful authentication, the server uses the SOAP port you submitted during the installation to query the GroupWise 7.0.1 POA to gather information. The most important information is mailbox discovery.

  1. Specify your username and password, then click GO.

  2. Enter the necessary information.

  3. Click Submit. Access to the GroupWise POA begins.

Figure 3-4 Verify Account Settings Page