The Device Sync Agent communicates with mobile devices by using the Microsoft ActiveSync protocol version 14.x.
If a mobile device uses an earlier version of ActiveSync, the device can still successfully communicate with the Device Sync Agent, but functionality specific to 14.x is not available. If a mobile device uses a later version of ActiveSync, the device can still successfully communicate with the Device Sync Agent, because later versions of ActiveSync are backward compatible with version 14.x.
Supported mobile device operating systems include:
Android 3.x, 4.x, and 5.x
Apple iOS 5.x, 6.x, 7.x, and 8.x
Windows Phone 7
Windows 8 (Phone, Tablet, and Desktop)
A user can synchronize data to multiple mobile devices as needed.
For the latest information about supported mobile devices, see the GroupWise Mobility Service Devices Wiki.
Mobile devices communicate directly with the Device Sync Agent to synchronize data. Some mobile devices require a data plan to accomplish this. Others work successfully with a Wi-Fi connection. Some mobile devices can be configured to use either method. Your mobile device carrier is not involved in the synchronization process.
NOTE:The Device Sync Agent does not work with POP, IMAP, SMTP, or other message transfer protocols.