If resynchronizing a device does not resolve discrepancies between data on a mobile device and data as displayed in GroupWise, you must reinitialize the user. For background information about resynchronizing, see Section 7.2, Resynchronizing a Device,
During reinitialization, the user’s GroupWise data is deleted from the Mobility system and is requested again from the GroupWise system. If the user has a large amount of GroupWise data and attachments, the reinitialization process might take a long time.
Have the user delete the GroupWise account from his or her mobile device.
In the Mobility Admin console, click .
Click the user name of the device owner to display the User/Device Actions page.
In thecolumn in the section, click .
You are prompted to confirm the action.
Clickto remove the user’s GroupWise data from the Mobility system and request it again from the GroupWise system.
Clickto acknowledge completion of the action.
Have the user re-add the GroupWise account to the mobile device to complete the reinitialization process.
(Conditional) If reinitializing the user still does not resolve discrepancies between data on the device and data as displayed in GroupWise, delete the user from the Mobility system, and then re-add the user.