Problem: At the POA console, the Statistics box shows a large number of undeliverable users. Undeliverable users can be encountered using either mapped drive connections or TCP/IP connections. Undeliverable users are counted differently from undeliverable messages. For example, a single message could be addressed to 10 users; perhaps 9 users received the message successfully but 1 user was undeliverable.
Possible Cause: If messages cannot be delivered to a particular user, that user might have a damaged user database (userxxx.db).
Action: In ConsoleOne, perform maintenance to correct any problems with the user database so messages can be delivered. See "Maintaining User/Resource and Message Databases" in "Databases" in the GroupWise 6.5 Administration Guide.
Action: Check the POA log file for other reasons why messages cannot be delivered to specific users. See "Using POA Log Files" in "Post Office Agent" in the GroupWise 6.5 Administration Guide.