Novell iPrint 1.1 User Guide

This guide describes how to install, configure, and customize the Novell iPrint application on a mobile device.

Section 1.0, Overview

Section 2.0, Setting Up and Using Novell iPrint

Section 3.0, Novell iPrint Email Commands

Section 4.0, Troubleshooting Novell iPrint

Audience

This guide is intended for Novell iPrint users.

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Documentation Updates

For the most recent version of the Novell iPrint Appliance 1.0.1 Administration Guide, visit the Novell iPrint Appliance 1.0.1 Documentation Web site.

1.0 Overview

Novell iPrint is an app that allows you to print from mobile devices. Using your mobile device, you can print to any printer on your organization’s network, from any location.

The Novell iPrint app submits documents for printing by using a direct network connection. If a direct network connection to the print server is unavailable, the app switches to email printing, and uses the email client configured on the device.

With Novell iPrint, you can print in multiple ways:

Using the Novell iPrint app

Using Email

Using AirPrint (iOS Devices Only)

Using QR Code

1.1 Methods of Printing

Section 1.1.1, Using the Novell iPrint App

Section 1.1.2, Using Email

Section 1.1.3, Using AirPrint (iOS Devices Only)

Section 1.1.4, Using QR Code

1.1.1 Using the Novell iPrint App

The Novell iPrint app prints documents from mobile devices using the IPP (Internet Printing Protocol) method. IPP is a standard network protocol for remote printing and print management. The print server converts the documents to a printer friendly format, and sends it to the printer for printing.

1.1.2 Using Email

There are two kinds of email printing:

Printing using the email client: Novell iPrint contains an email printing feature. You can print documents from any device capable of sending emails. Using just a few commands in the subject line of the email, you can print documents by emailing them to your printer as attachments. For more information on email printing and commands, see Section 3.0, Novell iPrint Email Commands.

Email printing through the app: The Novell iPrint app uses Direct IPP printing by default. If Direct IPP printing fails, and if email printing is enabled by the administrator, the app switches over to email printing as a fallback option. The Novell iPrint app generates an email, attaches the document to the email, and sends the email to the print server for printing.

IMPORTANT:For enhanced security, email printing to secure printers is disabled.

1.1.3 Using AirPrint (iOS Devices Only)

AirPrint is a printing technology created by Apple for iOS devices. iOS devices can print to any AirPrint-enabled printer, wirelessly, using Apple’s driverless printing architecture. Novell iPrint takes advantage of this technology by enabling non-AirPrint-enabled printers to be published as AirPrint printers over the wireless network. You can print documents and images seamlessly from your iOS devices over the wireless network. iOS devices do not require a software download or driver installation. With just a few taps from any AirPrint-enabled iOS application (for example, Mail, Photos, Safari, and iBooks), you can print to an iPrint AirPrint-enabled printer.

NOTE:AirPrint credentials are managed by the iOS device. If you print to a secure AirPrint printer by providing your credentials, the credentials are stored, and you are not prompted for the credentials when you print to that printer in future.

1.1.4 Using QR Code

QR code is a machine-readable code which consists of a matrix of white and black squares. It is used to store URLs and other information that smart phone cameras can read.

The Novell iPrint app on iOS and Android platforms enables you to print documents and images by simply scanning the QR Code of a printer.

1.2 Supported Mobile Devices

The Novell iPrint app is available on the following platforms:

Windows

iOS

Android

BlackBerry PlayBook and Z10

1.3 Limitations of the BlackBerry App

The BlackBerry app was created by porting the Novell iPrint app from the Android platform. Therefore, native BlackBerry apps cannot print using the Novell iPrint app.

To work around this issue, save the file on your device from the native BlackBerry app, access the file using a file browser that was ported from Android, then print the file using Novell iPrint.

1.4 Limitations of the Windows App

The iPrint Windows App does not print files from Office Mobile app.

2.0 Setting Up and Using Novell iPrint

Section 2.1, Downloading and Installing Novell iPrint

Section 2.2, Configuring the Novell iPrint App

Section 2.3, Adding a Favorite Printer

Section 2.4, Removing a Favorite Printer

Section 2.5, Setting the Default Print Options

Section 2.6, Printing a Test Page

Section 2.7, Printing Documents Using Novell iPrint

Section 2.8, Printing Photos Using Novell iPrint

Section 2.9, Printing Documents Using the QR Code

Section 2.10, Printing Photos Using the QR Code

Section 2.11, Adding a Server

Section 2.12, Removing a Server

Section 2.13, Enabling or Disabling a Server

Section 2.14, Renaming a Printer

Section 2.15, Refreshing the Add Printer Page

Section 2.16, Clearing a Saved Password

Section 2.17, Accessing the Settings Page

2.1 Downloading and Installing Novell iPrint

You can download and install the Novell iPrint app to your device from Windows App Store, Google’s Play Store, Apple’s App Store, or the BlackBerry World App store, by searching for Novell iPrint.

2.2 Configuring the Novell iPrint App

Section 2.2.1, Configuring Novell iPrint on an iOS Mobile Device

Section 2.2.2, Configuring Novell iPrint on an iOS Tablet Device

Section 2.2.3, Configuring the Novell iPrint App on an Windows Mobile Device

Section 2.2.4, Configuring Novell iPrint on an Android or BlackBerry Mobile Device

Section 2.2.5, Configuring Novell iPrint on an Android or BlackBerry Tablet Device

2.2.1 Configuring Novell iPrint on an iOS Mobile Device

Before setting up Novell iPrint, ensure that you are connected to your company’s wireless network, and that you are able to reach the print server.

Launch the Novell iPrint app.

Specify the iPrint Mobile Server address, then tap Configure.

Specify the User ID and Password, then tap OK.

To save the password, turn on Save Password.

Tap Printers.

Tap the + button.

Tap the printer you want to add to the Favorite Printers list.

To filter for a specific printer from the printers list:

Tap the Search box, then specify the name or description of the printer.

Tap the printer.

A star icon indicates that the printer is added to the Favorite Printers list.

Tap Done.

The Favorite Printers list with the newly added printer is displayed.

Tap a printer to set the default print options.

Novell iPrint is now configured on your device, and is ready to print.

2.2.2 Configuring Novell iPrint on an iOS Tablet Device

Before setting up Novell iPrint, ensure that you are connected to your company’s wireless network, and that you are able to reach the print server.

Launch the Novell iPrint app.

Specify the iPrint Mobile Server address, then tap Configure.

Specify the User ID and Password, then tap OK.

To save the password, turn on Save Password.

Tap Printers.

Tap the + button.

Under Printers, tap the printer you want to add to the Favorite Printers list.

To filter for a specific printer from the printers list:

Tap the Search box, then specify the name or description of the printer.

Tap the printer.

A star icon indicates that the printer is added to the Favorite Printers list, and the printer is displayed under Favorite Printers.

Under Favorite Printers, tap a printer to set the default print options.

Novell iPrint is now configured on your device, and is ready to print.

2.2.3 Configuring the Novell iPrint App on an Windows Mobile Device

Before setting up Novell iPrint, ensure that you are connected to your company’s print server.

Launch the Novell iPrint app.

Specify the iPrint Mobile Server address or scan the QR code, then tap Configure.

Specify the User ID and Password, then tap OK.

To save the password, turn on Save Password.

NOTE:If you are unable to login even after providing valid credentials, contact your administrator.

Tap Sign In. The My Printers screen is displayed.

Tap the + button.

Tap the printer you want to add to the My Printers list.

To filter for a specific printer from the printers list:

Tap the Search icon on the app bar, then type the name of the printer.

Tap the printer.

A star icon indicates that the printer is added to the My Printers list.

Tap the back button twice.

The My Printers list is displayed with the newly added printers.

Tap a printer to set the default print options.

Novell iPrint is now configured on your device, and is ready to print.

2.2.4 Configuring Novell iPrint on an Android or BlackBerry Mobile Device

Before setting up Novell iPrint, ensure that you are connected to your company’s wireless network, and that you are able to reach the print server.

Launch the Novell iPrint app.

Specify the iPrint Mobile Server address, then tap Configure.

Specify the User ID and Password, then tap OK.

To save the password, turn on Save Password.

Tap Printers.

Tap the + button.

Tap the printer you want to add to the Favorite Printers list.

To filter for a specific printer from the printers list:

Tap the Search icon in the upper right, then specify the name or description of the printer.

Tap the printer.

A star icon indicates that the printer is added to the Favorite Printers list.

Tap the back button.

The Favorite Printers list with the newly added printers is displayed.

Tap a printer to set the default print options.

Novell iPrint is now configured on your device, and is ready to print.

2.2.5 Configuring Novell iPrint on an Android or BlackBerry Tablet Device

Before setting up Novell iPrint, ensure that you are connected to your company’s wireless network, and that you are able to reach the print server.

Launch the Novell iPrint app.

Specify the iPrint Mobile Server address, then tap Configure.

Specify the User ID and Password, then tap OK.

To save the password, turn on Save Password.

Tap Printers.

Tap the + button.

Under Printers, tap the printer you want to add to the Favorite Printers list.

To filter for a specific printer from the printers list:

Tap the Search icon in the upper right, then specify the name or description of the printer.

Tap the printer.

A star icon indicates that the printer is added to the Favorite Printers list, and the printer is displayed under Favorite Printers.

Under Favorite Printers, tap a printer to set the default print options.

Novell iPrint is now configured on your device, and is ready to print.

2.3 Adding a Favorite Printer

Section 2.3.1, Adding a Favorite Printer on an iOS Mobile Device

Section 2.3.2, Adding a Favorite Printer on an iOS Tablet Device

Section 2.3.3, Adding a Favorite Printer on an Windows Mobile Device

Section 2.3.4, Adding a Favorite Printer on an Android or BlackBerry Mobile Device

Section 2.3.5, Adding a Favorite Printer on an Android or BlackBerry Tablet Device

2.3.1 Adding a Favorite Printer on an iOS Mobile Device

Launch the Novell iPrint app.

Tap Printers.

The Favorite Printers screen is displayed.

Tap the + button.

Tap the printer you want to add to the Favorite Printers list.

To filter for a specific printer from the printers list:

Tap the Search box, then specify the name or description of the printer.

Tap the printer.

A star icon indicates that the printer is added to the Favorite Printers list.

Tap Done.

2.3.2 Adding a Favorite Printer on an iOS Tablet Device

Launch the Novell iPrint app.

Tap Printers.

The Favorite Printers screen is displayed.

Tap the + button.

Under Printers, tap the printer you want to add to the Favorite Printers list.

To filter for a specific printer from the printers list:

Tap the Search box, then specify the name or description of the printer.

Tap the printer.

A star icon indicates that the printer is added to the Favorite Printers list, and the printer is displayed under Favorite Printers.

2.3.3 Adding a Favorite Printer on an Windows Mobile Device

Launch the Novell iPrint app. The My Printers screen is displayed.

Tap the + button.

Tap the printer you want to add to the My Printers list.

To filter for a specific printer from the printers list:

Tap the Search icon on the app bar, then type the name of the printer.

Tap the printer.

A star icon indicates that the printer is added to the My Printers list.

2.3.4 Adding a Favorite Printer on an Android or BlackBerry Mobile Device

Launch the Novell iPrint app.

Tap Printers.

The Favorite Printers screen is displayed.

Tap the + button.

Tap the printer you want to add to the Favorite Printers list.

To filter for a specific printer from the printers list:

Tap the Search box, then specify the name or description of the printer.

Tap the printer.

A star icon indicates that the printer is added to the Favorite Printers list.

2.3.5 Adding a Favorite Printer on an Android or BlackBerry Tablet Device

Launch the Novell iPrint app.

Tap Printers.

The Favorite Printers screen is displayed.

Tap the + button.

Under Printers, tap the printer you want to add to the Favorite Printers list.

To filter for a specific printer from the printers list:

Tap the Search box, then specify the name or description of the printer.

Tap the printer.

A star icon indicates that the printer is added to the Favorite Printers list, and the printer is displayed under Favorite Printers.

2.4 Removing a Favorite Printer

Section 2.4.1, Removing a Favorite Printer on iOS Devices

Section 2.4.2, Removing a Favorite Printer on Windows Devices

Section 2.4.3, Removing a Favorite Printer on Android or BlackBerry Devices

2.4.1 Removing a Favorite Printer on iOS Devices

Launch the Novell iPrint app.

Tap Printers.

Swipe across a printer, then tap Delete.

2.4.2 Removing a Favorite Printer on Windows Devices

Launch the Novell iPrint app.

In the My Printers list, tap and hold a printer you want to remove, then tap Ok.

2.4.3 Removing a Favorite Printer on Android or BlackBerry Devices

Launch the Novell iPrint app.

Tap Printers.

Touch and hold a printer, then tap Delete.

2.5 Setting the Default Print Options

You can customize print options based on your printing requirements. If you set the default print options for a printer, then the chosen options are automatically applied the next time you print using that printer.

Launch the Novell iPrint app.

Tap Printers (not available on Windows).

Tap the printer for which you want to set the default options.

Set your print preferences:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Page Size: Sets the page size, such as Letter, A3, and A4.

Display Name: Allows you to customize the display name of the printer on your device.

Printer Information: Displays information about the printer name, location, and description.

Server: Displays the server on which this printer is configured (Windows Only).

2.6 Printing a Test Page

Section 2.6.1, Printing a Test Page on an iOS Mobile Device

Section 2.6.2, Printing a Test Page on an iOS Tablet Device

Section 2.6.3, Printing a Test Page on an Windows Mobile Device

Section 2.6.4, Printing a Test Page on an Android or BlackBerry Mobile Device

Section 2.6.5, Printing a Test Page on an Android or BlackBerry Tablet Device

2.6.1 Printing a Test Page on an iOS Mobile Device

Launch the Novell iPrint app.

Tap Printer.

Select a printer.

Tap the printer icon in the upper-right corner.

Set your print preferences:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size, such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. The email client of your device is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

HINT:If you want to print multiple copies, touch and hold the + button instead of tapping it each time to increase the number.

2.6.2 Printing a Test Page on an iOS Tablet Device

Launch the Novell iPrint app.

Tap Printers.

Select a printer.

Tap the printer icon in the upper-right corner.

Set your print preferences:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size, such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. The email client of your device is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

HINT:If you want to print multiple copies, touch and hold the + button instead of tapping it each time to increase the number.

2.6.3 Printing a Test Page on an Windows Mobile Device

Launch the Novell iPrint app.

Tap a printer to which you want to print a test page.

Tap the printer icon on the app bar.

Set the print preferences for printing:

Color: Enables or disables color printing.

Orientation: Prints in Portrait or Landscape mode.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Copies: Sets the number of copies to print.

Paper Size: Sets the page size such as Letter, A3, and A4.

NOTE:These preferences set are only for printing the test page and not added to the default printer settings.

Tap the printer icon on the app bar to print the test page.

2.6.4 Printing a Test Page on an Android or BlackBerry Mobile Device

Launch the Novell iPrint app.

Tap Printers.

Select a printer.

Tap the printer icon in the upper-right corner.

Set your print preferences:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. You are prompted to choose an email client, and the email client is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

2.6.5 Printing a Test Page on an Android or BlackBerry Tablet Device

Launch the Novell iPrint app.

Tap Printers.

Select a printer.

Tap the printer icon in the upper-right corner.

Set your print preferences:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. You are prompted to choose an email client, and the email client is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

2.7 Printing Documents Using Novell iPrint

Section 2.7.1, Printing Documents Using iOS Devices

Section 2.7.2, Printing Documents Using Windows Devices

Section 2.7.3, Printing Documents Using Android Devices

Section 2.7.4, Printing Documents Using BlackBerry Devices

2.7.1 Printing Documents Using iOS Devices

Novell iPrint on iOS devices can print only through applications that support the Open In feature.

Open a document that you want to print.

Tap the options icon, then tap Open In.

The options icon is highlighted in red in the image below. The Open In feature is usually found when you tap on this icon. The options icon is displayed in different ways depending on the application. Some of the other options icons used widely in apps are: and .

In iOS 7, the options icon has been updated to . It may look different depending on the app.

NOTE:The Open In feature is not available on all applications.

Tap Open in Novell iPrint.

Tap Printer, then select a printer from the Favorite Printers page.

NOTE:If no printers are listed in the Favorite Printers page, or if you want to choose a different printer, tap the more icon in the upper-right corner of the screen, then choose a printer from the list of available printers.

Set your print preference for the following options:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size, such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. The email client of your device is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

NOTE:On iOS devices, if you print to a secure printer without saving the password, the specified password is still saved for the entire duration of the app’s session. You are not prompted for a password when printing to a secure printer again during that session.

2.7.2 Printing Documents Using Windows Devices

Launch a third-party file browser, then select and tap the document to print.

or

If you have downloaded a document, tap Tap to open.

Tap Novell iPrint.

Tap the printer.

NOTE:If no printers are listed in the My Printers page, or if you want to choose a different printer, tap the + button, then choose a printer from the list of available printers.

Set the print preferences:

Color: Enables or disables color printing.

Page Range: Sets a page or range of pages.

Orientation: Prints in Portrait or Landscape mode.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Copies: Sets the number of copies.

Paper Size: Sets the page size, such as Letter, A3, A4, and so forth.

Tap the printer icon.

2.7.3 Printing Documents Using Android Devices

Open a document that you want to print.

Tap the options button, then tap Share.

NOTE:Some apps might have a Send, or Export option instead of Share.

Tap Novell iPrint.

Tap Printer, then select a printer from the Favorite Printers page.

NOTE:If no printers are listed in the Favorite Printers page, or if you want to choose a different printer, tap the more icon in the upper-right corner of the screen, then choose a printer from the list of available printers.

Set your print preferences:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size, such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. You are prompted to choose an email client, and the email client is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

2.7.4 Printing Documents Using BlackBerry Devices

On an Android ported file browser, navigate to the folder with the document that you want to print.

Touch and hold the document, then tap Send to.

NOTE:Some apps might have a Share, or Export option instead of Send to.

Tap Novell iPrint.

Tap Printer, then select a printer from the Favorite Printers page.

NOTE:If no printers are listed in the Favorite Printers page, or if you want to choose a different printer, tap the more icon in the upper-right corner of the screen, then choose a printer from the list of available printers.

Set your print preferences:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size, such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. You are prompted to choose an email client, and the email client is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

2.8 Printing Photos Using Novell iPrint

Section 2.8.1, Printing Photos on iOS Devices

Section 2.8.2, Printing Photos on Windows Devices

Section 2.8.3, Printing Photos on Android and BlackBerry Devices

2.8.1 Printing Photos on iOS Devices

Launch the Novell iPrint app.

Tap Photos.

NOTE:To print photos, Novell iPrint requires access to your photos. If you are prompted with a message to allow Novell iPrint to access your photos, tap OK.

Choose the photo you want to print.

After you choose a photo, you can view it in full screen mode by tapping once on the image. You can also browse through the images by swiping left or right.

Tap the printer icon in the upper-right corner.

Tap Printer, then select a printer from the Favorite Printers page.

NOTE:If no printers are listed in the Favorite Printers page, or if you want to choose a different printer, tap the more icon in the upper-right corner of the screen, then choose a printer from the list of available printers.

Set your print preference for the following options:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size, such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. You are prompted to choose an email client, and the email client is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

HINT:If you want to print multiple copies, touch and hold the + button instead of tapping it each time to increase the number.

2.8.2 Printing Photos on Windows Devices

Launch the Novell iPrint app.

Swipe over to the Photos menu.

Select a photo.

Tap the printer icon.

Tap printer, then select a printer from the My Printers list.

Set the print preferences, then tap printer icon.

2.8.3 Printing Photos on Android and BlackBerry Devices

Launch the Novell iPrint app.

Tap Photos.

Choose the photo you want to print.

After you choose a photo, you can view it in full screen mode by tapping once on the image. You can also browse through the images by swiping left or right.

Tap the printer icon in the upper-right corner.

Tap Printer, then select a printer from the Favorite Printers page.

NOTE:If no printers are listed in the Favorite Printers page, or if you want to choose a different printer, tap the more icon in the upper-right corner of the screen, then choose a printer from the list of available printers.

Set your print preference for the following options:

Color: Enables or disables color printing.

Double-Sided Printing: Enables or disables printing on both sides of the paper.

Orientation: Prints in Portrait or Landscape mode.

Copies: Sets the number of copies to print.

Page Range: Sets a page or range of pages to print.

Page Size: Sets the page size, such as Letter, A3, and A4.

Tap Print.

NOTE:If you are not connected to the Internet when printing, and if email printing is enabled by the administrator, Novell iPrint prompts you to switch to email printing. You are prompted to choose an email client, and the email client is displayed, with the content populated, and the document attached. Tap Send. The email is saved in your email client’s outbox. After you connect to the Internet, the email is automatically sent, and the document is printed.

2.9 Printing Documents Using the QR Code

If the printer scanned as part of QR code is not part of the configured iPrint server, you must provide credentials to authenticate to that printer.

Section 2.9.1, Printing Using the QR Code on iOS and Android Devices

Section 2.9.2, Printing Using the QR Code on Windows Devices

2.9.1 Printing Using the QR Code on iOS and Android Devices

You can print documents using the QR code of a printer.

NOTE:QR Code printing is not available on BlackBerry devices.

Tap the Open in Novell iPrint option in supported applications.

Tap Printer, then select Scan using QR Code.

Scan the printer’s QR code.

The printer is detected, and the name is displayed in the Printer field.

Tap Print.

2.9.2 Printing Using the QR Code on Windows Devices

You can print documents using the QR code of a printer.

Select a document.

In the print preferences, tap the QR code icon to scan a printer.

If a printer is detected, the name of the printer is displayed in the Printer field.

Tap the print icon.

2.10 Printing Photos Using the QR Code

Section 2.10.1, Printing Using the QR Code on iOS and Android Devices

Section 2.10.2, Printing Using the QR Code on Windows Devices

2.10.1 Printing Using the QR Code on iOS and Android Devices

You can print photos using the QR code of a printer.

NOTE:QR Code printing is not available on BlackBerry devices.

Launch the Novell iPrint app.

Tap Photos.

Choose the photo you want to print.

Tap the printer icon in the upper-right corner.

Tap Printer, then select Scan using QR Code.

Scan the printer’s QR code.

The printer is detected, and the name is displayed in the Printer field.

Tap Print.

2.10.2 Printing Using the QR Code on Windows Devices

You can print photos using the QR code of a printer.

Select a document.

In the print preferences, tap the QR code icon to scan a printer.

If a printer is detected, the name of the printer is displayed in the Printer field.

Tap the print icon.

2.11 Adding a Server

Starting with Novell iPrint 1.0.3, you can add multiple print servers. When you add multiple servers, printers from all the active servers are displayed on your device.

Launch the Novell iPrint app.

Tap Settings > Servers.

On Windows devices, tap the ellipsis (...) icon on the app bar, then tap Settings.

Tap + to add a server.

On Windows devices, tap server, then tap + to add a server.

Specify the iPrint Mobile Server address, then tap Add.

Specify the User ID and Password, then tap OK.

To save the password, turn on Save Password.

2.12 Removing a Server

Launch the Novell iPrint app.

Tap Settings > Servers.

Select a server, then tap Remove Server.

On the confirmation message, tap Remove.

2.13 Enabling or Disabling a Server

Launch the Novell iPrint app.

Tap Settings > Servers.

On Windows devices, tap the ellipsis (...) icon on the app bar, then tap Settings.

Tap the name of a server which you want to enable or disable.

On iOS devices, tap the toggle switch next to Activate/Deactivate to enable or disable the server.

On Android devices, check the Server status box to enable the server. Uncheck the box to disable the server.

On Windows devices, tap the toggle switch to Enables/Disables to enable or disable the server.

2.14 Renaming a Printer

Starting with Novell iPrint 1.0.3, you can customize a printer’s name. This feature does not rename the printer. It only allows you to customize the printer’s name on your device.

Launch the Novell iPrint app.

Tap Printers (not available on Windows).

Tap a printer which you want to rename.

In the Display Name section, tap the pencil icon next to the printer name.

Specify a name for the printer, then tap Done or OK.

2.15 Refreshing the Add Printer Page

Starting with Novell iPrint 1.0.3, you can refresh the add printers page to receive updated printer information from the iPrint server.

Launch the Novell iPrint app.

Tap Printers (not available on Windows).

Tap the + button to add a printer.

Swipe down the printers list to refresh the page.

If prompted for credentials, specify your User ID and Password, then click OK.

2.16 Clearing a Saved Password

Launch the Novell iPrint app.

Tap Settings > Servers.

On Windows devices, tap the ellipsis (...) icon on the app bar, then tap Settings.

Tap the name of a server from which you want to remove your account.

Tap Clear Saved Password.

Tap OK.

2.17 Accessing the Settings Page

Section 2.17.1, Settings Page on iOS Devices

Section 2.17.2, Settings Page on Android Devices

Section 2.17.3, Settings Page on Windows Devices

2.17.1 Settings Page on iOS Devices

The Settings page of the Novell iPrint app allows you to view your account information, the server to which you are logged in, software version, licensing, and help. You can also clear the cache of the app. To access the Settings page:

Launch the Novell iPrint app.

Tap Settings.

The Setting page has the following options:

Servers

General

Storage

Logging

Help

Servers

The Servers page allows you to add or remove iPrint servers. If you add a server, all printers configured on that server are displayed when adding a printer. You can add multiple iPrint servers.

General

The General page displays the Version of the software installed on your device. You can also view the license information by tapping License.

Storage

The Storage page contains a Clear Cache button to clear information about your favorite printers and favorite printers settings.

Logging

The Logging page allows you to enable the Novell iPrint app to log all events for troubleshooting. You can email the log by tapping Email Log File. You can also clear the log file by tapping Clear Log File.

Help

The Help page displays help content for the Novell iPrint app.

2.17.2 Settings Page on Android Devices

The Settings page of the Novell iPrint app allows you to view your account information, the server to which you are logged in, software version, licensing, and help. You can also clear the cache of the app. To access the Settings page:

Launch the Novell iPrint app.

Tap Settings.

The Setting page has the following options:

Servers

Storage

Logging

About

Help

License

Servers

The Servers page allows you to add or remove iPrint servers. If you add a server, all printers configured on that server are displayed when adding a printer. You can add multiple iPrint servers. You can also activate or deactivate the server from this page.

Storage

The Storage page contains a Clear Cache button to clear information about your favorite printers and favorite printers settings.

Logging

The Logging page allows you to enable the Novell iPrint app to log all events for troubleshooting. You can email the log by tapping Email Log File. You can also clear the log file by tapping Clear Log File.

About

The About page displays the Version of the software installed on your device.

Help

The Help page displays help content for the Novell iPrint app.

License

The License page displays the License Agreement.

2.17.3 Settings Page on Windows Devices

Launch the Novell iPrint app.

Tap the ellipsis (...) icon on the app bar, then tap Settings.

The Setting page has the following options:

Server

Storage

Logging

License

Version

Accessing Help

Server

The Server page allows you to add or remove iPrint servers. If you add a server, all printers configured on that server are displayed when adding a printer. You can also add multiple iPrint servers. You can also activate or deactivate a server from this page.

Storage

The Storage page contains a clear cache button to clear information about your favorite printers and their settings.

Logging

The Logging page allows you to enable the Novell iPrint app to log all events for troubleshooting. You can email the log by tapping Email Log file.

To email the logs, tap Email Log File.

To clear the log file, tap Clear Log File.

License

The License page displays the iPrint Novell Software License Agreement.

Version

Displays the Version of the software installed on your device.

Accessing Help

Launch the Novell iPrint app.

Tap the ellipsis (...) icon on the app bar, then tap Help.

3.0 Novell iPrint Email Commands

You can use the email printing feature of iPrint to print documents, by mailing them to your printer as attachments. Specify the print commands in the subject line of the email.

3.1 Email Commands

Section 3.1.1, Basic Print Commands

Section 3.1.2, Additional Print Commands

3.1.1 Basic Print Commands

help

Provides information on email printing commands.

list printers

To get the names of the available printers, send an email to the iPrint server address (for example, iprint@novell.com) with the subject line list printers.

print printer=<printer_name>

Prints your email along with its attachments at a given printer. For example, print printer=hp#Test Mail.

NOTE:If you print to a specific printer by using the printer’s email address, the print printer command is ignored.

hold printer=<printer_name>

Queues your email along with its attachments and sends you the job ID as acknowledgement.

resume

Resumes the printing of a job that you put on hold. There are two ways to print a job on hold:

Send an email with subject resume followed by the job ID. For example, resume 10

Send an email with the original subject line prefixed with resume. For example, resume#Test Mail

cancel

Cancels a job that you put on hold. There are two ways to cancel a job on hold:

Send an email with subject cancel followed by the job ID. For example, cancel 10

Send an email with the original subject line prefixed with cancel. For example, cancel#Test Mail

status

Displays the status of a job. There are two ways to check the status of a job:

Send an email with subject status followed by the job ID. For example, status 10

Send an email with the original subject line prefixed with status. For example, status#Test Mail

move

Moves a job to a new printer. There are two ways to move a job to a new printer:

Send an email with subject move, the job ID, and the name of the new printer. For example, move 10 printer=<PrinterName>

Send an email with the original subject line prefixed with move, the name of the new printer, and #. For example, move printer=<PrinterName>#Test Mail

list jobs

Lists the details of the held jobs.

default printer

Displays the default printer.

default printer=<PrinterName>

Sets a particular printer as your default printer. After you set the default printer, you do not need to include the printer name while printing to the default printer. You only need to use the print command followed by the email subject. For example print#Test Mail.

NOTE:If a printer name contains spaces, enclose the printer name within double (") or single (') quotes. For example: print printer='HP PRINTER'.

NOTE: To separate the email subject from the command, use #. For example, print printer=hp#Test Mail.

3.1.2 Additional Print Commands

In addition to the basic print commands listed above, you can use these additional commands to refine your printing:

portrait [portrait=yes/portrait=y (or) portrait=no/portrait=n]

Prints your email content in portrait mode. For example, print printer=hp portrait=y#Test Mail

landscape [landscape=yes/landscape=y (or) landscape=no/landscape=n]

Prints your email content in landscape mode. For example, print printer=hp landscape=y#Test Mail

color [color=yes/color=y (or) color=no/color=n]

Prints your email content in color. For example, print printer=hp landscape=y color=y#Test Mail.

pages

Prints a given range of pages in your email. For example, the command print printer=hp landscape=y color=y pages=1-3#Test Mail prints pages 1, 2, and 3.

copies

Prints the specified number of copies of your email and its attachments. For example, the command print printer=hp landscape=y color=y pages=1-3 copies=5#Test Mail prints 5 copies of pages 1, 2, and 3.

duplex [duplex=yes/duplex=y (or) duplex=no/duplex=n]

Prints your email and its attachments on both sides of the printing paper. For example, the command print printer=hp landscape=y color=y pages=1-3 copies=5 duplex=y#TestMail prints 5 copies of pages 1, 2, and 3 in duplex mode.

media

Prints your email and its attachments with the specified paper type. The default paper type is “LETTER.” You can change the default paper type by using the iPrint Appliance Management Console. The other available print paper types are A3, A4, and other common paper types. For example, the command print printer=hp landscape=y color=y pages=1-3 copies=5 duplex=y media=A3#Test Mail prints 5 copies of pages 1, 2, and 3 in duplex mode, on an A3 size paper.

mailbody [mailbody=yes/mailbody=y (or) mailbody=no/mailbody=n]

Prints either your email and its attachments or only the attachments from your email without the email body. For example, using the command print printer=hp landscape=y color=y mailbody=n#Test Mail prints only the email attachments in landscape mode.

NOTE:If you do not specify any of the additional commands, your print job is carried out according to the default preferences set by your administrator.

IMPORTANT:If you are printing to a specific printer using the printer’s private email address, you do not need to specify the printer’s name in the command. You can leave the subject line empty. Printing is carried out according to the default print options set by the administrator.

However, if you want to customize the print options, you must specify the print command, along with the required print options. For example, print landscape=y color=y pages=1-3 copies=5 duplex=y media=A3#Test Mail.

4.0 Troubleshooting Novell iPrint

You might encounter the following issues when using Novell iPrint.

Section 4.1, Could Not Connect to the iPrint Server

Section 4.2, Printing Fails if Print Options Are Invalid

Section 4.3, AirPrint Printers Are Not Listed

Section 4.4, Unable to Resolve Domain Name

Section 4.5, Failed to Submit Print Job

Section 4.6, “Failed to Submit Print Job. Do You Want to Print through Email?” Message is Displayed

Section 4.7, Print Job Submitted but not Printed

Section 4.8, “You Do not Have Permission to Access this Printer” Message is Displayed

Section 4.9, “Novell iPrint Could not Receive the Document/Image in a File Format” Message is Displayed

Section 4.10, “User has Declined Access to Photos” Message is Displayed on iOS Devices

Section 4.11, Back Button from Help Page to Settings Page Does Not Work

Section 4.12, Photos do not Zoom In or Out On the Camera Roll Page

Section 4.13, iPrint App Fails to Print ODP File Format on a BlackBerry Device

Section 4.14, Cannot Access Keypad After Minimizing it on the Login and List Printers Page on a Blackberry Device

4.1 Could Not Connect to the iPrint Server

When trying to print, you might see the following message:

Could not connect to the iPrint server

This issue occurs if the iPrint server is not reachable, or if the domain name is not resolvable.

To resolve this issue, contact your administrator.

4.2 Printing Fails if Print Options Are Invalid

If a print option provided is invalid, then the iPrint Mobile Service fails to apply that option, and printing might fail. Invalid printing options include Page Range and Paper Size.

To work around this issue, verify the available page range and paper sizes before selecting those print options.

4.3 AirPrint Printers Are Not Listed

When trying to print, you might not be able to see any AirPrint printers listed.

To resolve this issue, try disabling and re-enabling the wireless connection on the iOS device.

4.4 Unable to Resolve Domain Name

When trying to print, you might see the following message:

Unable to resolve domain name

This issue occurs if the domain name is not resolvable by the DNS Server.

To resolve this issue, contact your administrator.

4.5 Failed to Submit Print Job

When trying to print, you might see the following message:

Failed to submit print job

This issue occurs if the printer’s input queue is paused, or if the server is down. This issue can also occur if the printer is shutdown in the iPrint server.

To resolve this issue, contact your administrator.

NOTE:If you have an Android 2.3 device, you might see the message Failed to Submit Print Job even if the domain name is not resolvable by the DNS server. To resolve this issue, contact your administrator.

4.6 “Failed to Submit Print Job. Do You Want to Print through Email?” Message is Displayed

When trying to print, you might see the following message:

Failed to submit print job. Do you want to print through email?

This issue occurs if you are not connected to the corporate network, or if you are out of the corporate network.

To resolve this issue, connect to the corporate network, or submit the print job through email.

4.7 Print Job Submitted but not Printed

When trying to print, you might see the following message, but the job might not be printed:

Print job submitted successfully

This issue occurs due to a communication failure between the server and the printer, or if the rendering fails, or if the print ready format is not accepted by the printer.

To resolve this issue, contact your administrator.

4.8 “You Do not Have Permission to Access this Printer” Message is Displayed

When trying to print, you might see the following message:

You do not have permission to access this printer

This issue occurs if you are not authorized to print to the selected printer.

To resolve this issue, contact your administrator.

4.9 “Novell iPrint Could not Receive the Document/Image in a File Format” Message is Displayed

When trying to print, you might see the following message:

Novell iPrint could not receive the document/image in a file format

Some of the apps share the URL with Novell iPrint, instead of the actual file to be printed. Novell iPrint 1.0 does not support printing through URLs. Try sharing the file using other print options, if available.

This message is also displayed on BlackBerry Playbooks, if the file was shared with Novell iPrint using the Open option. To work around this issue, share the file using the Send option.

4.10 “User has Declined Access to Photos” Message is Displayed on iOS Devices

When trying to print photos, you might see the following message:

User has declined access to Photos

This issue occurs if you have disabled photo sharing for the Novell iPrint app.

To resolve this issue, you must enable photo sharing with Novell iPrint on your iOS device.

On your iOS device, go to Settings > Privacy > Photos.

Look for Novell iPrint, then turn on photo sharing.

4.11 Back Button from Help Page to Settings Page Does Not Work

On a BlackBerry PlayBook, the back button does not work when trying to return to the Settings page from the Help page.

To work around this issue, you must close the app and launch it again.

4.12 Photos do not Zoom In or Out On the Camera Roll Page

When trying to print photos on a BlackBerry PlayBook, you may not be able to zoom in or zoom out of photos on the camera roll page.

Novell plans to fix this issue in a future release of the Novell iPrint app.

4.13 iPrint App Fails to Print ODP File Format on a BlackBerry Device

When using the iPrint app on a BlackBerry device, you may not be able to print an ODP file.

Novell plans to fix this issue in a future release of the Novell iPrint app.

4.14 Cannot Access Keypad After Minimizing it on the Login and List Printers Page on a Blackberry Device

When using the iPrint app on a BlackBerry device, you may not be able to access the keypad if you minimize it. This issue occurs on the Login and List Printers page.

To work around this issue, you can switch to another app, then return to the iPrint app. You can also close the app and launch it again.

Novell plans to fix this issue in a future release of the Novell iPrint app.

A.0 Legal Notices

Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc., makes no representations or warranties with respect to any software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.

Any products or technical information provided under this Agreement may be subject to U.S. export controls and the trade laws of other countries. You agree to comply with all export control regulations and to obtain any required licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws. You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the Novell International Trade Services Web page for more information on exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export approvals.

Copyright © 2013 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher.

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