Remote Diagnostics helps you shorten problem resolution times and assist users without requiring a technician to physically visit the troubled workstation. This increases user productivity by keeping desktops up and running. Diagnostic information of managed workstations is available over IP only; diagnostics of workstations with pure IPX is not supported. For more information, see Diagnostic Information.
The following table lists the diagnostic information that is available on Windows 95/98 and Windows NT/2000 managed workstations. Diagnostics provide real-time information so the network manager can diagnose workstation problems.
| Diagnostic Information | Windows 95/98 managed workstations | Windows NT/2000 managed workstations |
|---|---|---|
Windows Memory |
Available |
Available |
Environment |
Available |
Available |
Event Log |
Not Available |
Available |
WIN32 Processes |
Available |
Not Available |
WIN32 Modules |
Available |
Not Available |
Device Drivers |
Not Available |
Available |
Services |
Not Available |
Available |
NetWare Connections |
Available |
Available |
Novell ClientTM |
Available |
Available |
Network Protocols |
Available |
Available |
Name Space Providers |
Available |
Available |
Network Drives |
Available |
Available |
Network Open Files |
Available |
Available |
Print Capture |
Available |
Available |