At the managed station, the User Agent is not loaded or TCP/IP stack is not installed properly on the workstation. Load the User Agent and check the TCP/IP connections.

Source: Diagnostics

Severity: Important

Possible Cause: The Remote Management Agent is not loaded.

Action: Close the Diagnostics window and load the Remote Management Agent on the managed workstation.

Possible Cause: TCP/IP stack is not installed properly on the workstation.

Action: Ensure that TCP/IP is installed correctly.