While reporting installation or configuration issues, obtain the following information:
The files sys:/ni/data/nioutput.txt and sys:/ni/data/response.ni files. .
The install logs mentioned in Section 1.0, Logs, Screens, Tools, and Parameters.
For license addition errors, send the sys:system\nlstrace.old file.
Any error message or error code displayed by the installation process.
If any Java exceptions are seen, send the contents of logger screen.