Product Description

This download is for NetIQ Identity Manager 4.6 Integration Module for ServiceNow.

Currently, this integration module includes the following driver:

  • NetIQ Identity Manager Driver for ServiceNow

This integration module is available in the NIdM_Integration_Module_4.6_ServiceNow.zip file and also part of the NetIQ Identity Manager 4.6 download. It is included in each of the following ISO images:

  • Identity Manager DVD - Windows (Identity_Manager_4.6_Windows.iso)
  • Identity Manager DVD - Linux (Identity_Manager_4.6_Linux.iso)

For information about the drivers' features and requirements, see the Identity Manager Drivers Documentation Web site.

Download and Installation Instructions

To download the Integration Module for ServiceNow,

  1. On the NetIQ Identity Manager 4.6 Integration Module for ServiceNow Downloads page, click the Download button next to the NIdM_Integration_Module_4.6_ServiceNow.zip file.
  2. Follow the on-screen prompts to download the file to a directory on your computer. The zipped file contains the driver files for both Linux and Windows platforms.

To install a driver,

  1. Unzip the downloaded file.
  2. (Conditional) If you are installing the driver locally, stop eDirectory.
  3. (Conditional) If you are installing the driver remotely, stop the Remote Loader service.
  4. (Conditional) On Linux, install the RPM.
  5. (Conditional) On Windows, copy the driver files to your Identity Manager (C:\Novell\NDS\lib) or Remote Loader installation directory. For example, C:\Novell\RemoteLoader\64bit\lib, C:\Novell\RemoteLoader\32bit\lib, or C:\Novell\RemoteLoader\lib.
  6. (Conditional) Start eDirectory.
  7. (Conditional) Start the Remote Loader.
  8. Download the appropriate packages for creating a new driver or upgrading an existing driver included in this integration module. The packages are available in the Package Update channel. For more information, see the driver implementation guide on the Identity Manager Drivers Documentation Web site.