NetIQ Vivinet Diagnostics diagnoses problems with the routing, connections, and performance of Voice over IP (VoIP) telephone calls on your network. With the data you receive from a Diagnosis, you can quickly resolve problems with VoIP hardware, software, and performance. Vivinet Diagnostics is designed to perform two primary functions:

• Diagnose and locate the source of problems you detect on your network, such as poor-quality voice transmissions, dropped calls, and cutouts.
• Analyze the path a particular call actually takes through your network, including routers, switches, or voice gateways that intervene between the calling and called parties.

In addition, Vivinet Diagnostics can work along with NetIQ AppManager, which can alert you when a problem arises with your VoIP implementation but cannot pinpoint the source of the problem nor offer advice for resolving it. When end-user complaints or AppManager events indicate a performance problem, use Vivinet Diagnostics to diagnose the issue.