Novell Filr 2.0 Desktop Application for Windows Quick Start

February 2016

Novell Filr allows you to easily access all your files and folders from your desktop, browser, or a mobile device. In addition, you can promote collaboration around your files by sharing files and folders with others. For a more detailed overview of Novell Filr, see About Filr in the Filr 2.0: Web Application User Guide.

This Quick Start describes how to use Filr from your Windows desktop.

In addition to accessing Filr from your desktop, you can also access it in the following ways:

From a web browser on your workstation, as described in the Filr 2.0: Web Application User Guide.
From a mobile device, as described in the Novell Filr Mobile App Quick Start.

You can synchronize your Novell Filr files with your computer and then modify the files directly without accessing the Filr site. Additions, modifications, and other actions are synchronized between Filr and your computer.

Your Filr administrator must enable the Filr desktop application to be used with the Filr site before it can be used. For more information, see Setting Up the Filr Desktop Application in the Filr 2.0: Administration Guide.

1.0 What’s New in Filr 2.0 Desktop Application

1.1 Operating System Support

Filr 2.0 Desktop Application introduces support for Windows 10.

1.2 Files on Demand

Filr 2.0 Desktop Application introduces the Files on Demand feature that provides a consolidated or virtual view of all the files on the Filr server and your workstation. With Files on Demand, you do not have to download all the files from the server to your workstation. You can now download only the files you need just by accessing the file.

The files and folders are classified as follows:

Online File: The file which is available on the Filr server and has not yet been downloaded to your local workstation.
Offline File: The file which has been downloaded to your local workstation.
Online Folder: The folder and its contents are available on the Filr server and have not yet been downloaded to your local workstation.
Offline Folder: The folder in which one or more files or folders have been downloaded to your local workstation. So, this folder has both online and offline files or folders.

NOTE:When an online file that is not yet available offline, is accessed either by an application or by double-clicking, the file is cached locally.

Downloading files on an as-needed basis helps as follows:

Speeds up the synchronization of the files because you no longer synchronize all the Filr server files with your workstation.
Reduces the network bandwidth required to download files.
Reduces the disk space required to save the files.

1.3 Filr Operations

With the Filr 2.0 Desktop Application, you can perform the following operations:

Download a selected file or folder and its contents to your local disk on demand. For more information, see Make Available Offline.
Remove the copy of a file or folder from the local disk. For more information, see Make Available Online Only.
Remove cached files that you no longer access based on the time period you specify. For more information, see Remove Cache Files.
Synchronize offline files and folders with the Filr server. For more information, see Synchronize Now.
Revert changes made to a file or folder that cannot be synchronized to the Filr server. For more information, see Undo Local Changes.

For more information about the Filr operations, see Understanding Filr Operations.

1.4 Upgrade Support

You can use the Filr 2.0 desktop software to upgrade the following desktop versions:

Filr 2.0
IMPORTANT:Before you upgrade the Desktop Application, you must do the following to exit the Filr client:
1. Press and hold Shift, then right-click the Filr icon in the Windows system tray.
2. Click Exit.
If you upgrade the Filr Desktop Application while a previous version is running, the overlay icons might not display. For more information about this issue, see the Filr Desktop Application Release Notes on the Novell Filr 2.0 Documentation website.
Filr 1.2 with the latest hotfix applied
Filr 1.1 with the latest hotfix applied

2.0 Supported Environments

2.1 Windows Platforms

Windows 10, 8.1, 7

2.2 Filr Server

Filr 2.0

3.0 Supported Languages

The default language that the Filr desktop application is displayed in is defined by the language set on the workstation where the application is running.

The Filr desktop application supports the following languages:

Czech
Chinese (Simplified)
Chinese (Traditional)
Danish
Dutch
English
Finnish
French
German

Hungarian
Italian
Japanese
Polish
Portuguese (Brazil)
Russian
Spanish
Swedish

If the language on the workstation is not supported, the application is displayed in English.

4.0 Getting Started

4.1 Downloading and Installing the Filr Desktop Application

On your workstation, access the Filr web application from a browser.

For information about how to start Novell Filr from a browser, see Accessing Filr from a Web Browser in the Filr 2.0: Web Application User Guide.
Click your linked name in the upper right corner of the page, then click Download Filr Desktop App.
Click either the Windows x86 Client link or the Windows x64 Client link to download the application appropriate for your operating system.
After the download completes, open the NovellFilrSetup-x86.exe file or the NovellFilrSetup-x64.exe file, depending on whether you have a 32-bit or 64-bit operating system.
(Conditional) If you do not have Microsoft .NET Framework 4.5 or later already installed on your workstation, you are prompted to accept a license agreement and install it. Installing Microsoft .NET Framework requires that you reboot your computer.
Click Next.
Accept the license agreement, then click Next.
Change the installation location for the Filr desktop application, or click Next to accept the default location.
Click Install.
Click Finish when the installation is complete, then continue with Configuring the First Time User Login.

4.2 Configuring the First Time User Login

After you download and install the Filr desktop application, you are prompted to log in to the application. For more information about downloading and installing the Filr desktop application, see Downloading and Installing the Filr Desktop Application.

To log in to the Filr Desktop Application:

In the Novell Filr Login dialog, specify the following information:

Username: Specify the Filr user name that you use to log in to the Filr site.

Password: Specify the Filr password that you use to log in to the Filr site.

Remember password: Select this option to have the Filr desktop application remember your password.

NOTE:The Filr administrator can disable this option.

Server URL: Specify the URL for the Filr site where you want to synchronize files to your computer. For example, https://Filr.mycompany.com:8443.
Click Login.

The Filr desktop application is now running, and the Filr icon is visible in the notification area.

To log in to the Filr application subsequent to the first time login, right-click the Filr icon in the notification area and click Login.

To login as a different user, see Changing Your Filr Account Information.

4.3 Understanding Synchronization

When Synchronization Occurs

Synchronization from the Filr desktop application to the Filr server occurs immediately after the file is saved and closed; synchronization from the Filr server to the Filr desktop application occurs at an interval designated by your Filr administrator. The default is every 15 minutes. If the server becomes unavailable, the desktop client attempts to contact the server every minute until a connection is re-established.

You can manually synchronize files if you do not want to wait for the scheduled synchronization. For more information, see Manually Synchronizing Offline Files and Folders.

Which Folders Are Synchronized

Filr synchronizes files to your workstation when the files are located in the following locations:

My Files: Files that are located in your My Files area on the Filr site are synchronized to your workstation by default. When you add files to the My Files folder from your workstation (C:\Users\username\Filr\My Files), the files are automatically synchronized to Filr at the next synchronization.

Shared with Me: Files that are located in your Shared with Me area on the Filr site are synchronized to your workstation by default. You can edit files in your Shared with Me area and the edits are synchronized to Filr, if you have Editor or Contributor rights. However, you cannot add files to the root of the Shared with Me folder from the Filr desktop application on your workstation (C:\Users\username\Filr\Shared with Me/). If you do, the files are not synchronized to Filr. You can add files to folders that have been shared with you, if you have Contributor rights to the folder.

Net Folders: Files that are located in Net Folders are not synchronized to your workstation by default.

Net Folders are folders and files on your corporate file system. Corporate files can be files on your home directory, files on a mapped drive, or files on a remote server. Filr gives you seamless access to these files, regardless of their location. The corporate files that you have access to are defined by your Filr administrator.

Files located at the root of the C:\Users\username\Filr folder cannot be synchronized. Instead, add files to one of the appropriate subfolders (My Files or Net Folders).

What Actions Are Supported

When you perform any of the following actions on folders and documents within the Filr folder on your file system, the action is synchronized between your computer file system and the Filr server at the next synchronization:

Create documents and folders
Copy documents and folders
Comment on documents
Delete documents and folders

Documents and folders that you delete from the Filr desktop application are also deleted on the server, as long as you have rights to delete it. However, this is not always true when deleting documents from the Shared with Me area.

If you delete a document or folder from the Shared with Me area and that document or folder has been directly shared with you, it is no longer synchronized to the Filr desktop application and the documents and folders remain on the server.

If you delete a document or folder that is a subfolder of a folder that was shared with you, or if the document is located in a folder that was shared with you, the document or folder is deleted from server if you have sufficient rights to delete it.
Modify documents
Move documents and folders
Rename documents and folders
Share documents and folders

4.4 Working With the Filr Desktop Application

After you install the Filr desktop application and log in to the application, the Filr desktop application runs and the Filr icon is visible in the notification area. Clicking opens the Filr folder. You can do the following:

To open the Filr folder, right-click and then click Open Filr folder.
To launch the Filr console, right-click and then click Open Filr console.
To access Filr using a browser, right-click and then click Visit Filr on the web.
To manually synchronize all your files, right-click and then click Synchronize now.
To login or logout of the Desktop Application, right-click and then click Login or Logout respectively.
To view the Filr version, right-click and then click About Filr.
To view the help file, right-click and then click Help.

NOTE: When you right-click , the Exit option is no longer listed. To exit the Filr desktop application, press Shift key and right-click . Then, click Exit.

4.5 Understanding the Filr Desktop Console

The Filr Desktop Console include the following options:

Account

Allows you to change the user account information. For more information, see Changing Your Filr Account Information.
Displays your data quota. For more information, see Understanding and Viewing Your Data Quota.

General

Allows you to specify whether you want Filr to automatically launch when the computer starts.

Storage

Allows you to specify the location for synchronizing the Filr files. By default, Filr files are synchronized to the C:\Users\username\Filr folder on your file system. For more information, see Changing the Location on Your File System Where Filr Files Are Synchronized
Allows you to specify how long locally cached files are retained after they were last accessed or modified. For more information, see Removing Cache Files.

Application

Filr now lets your system administrator control application-driven downloads and prevent Filr from filling up local disks. The Application page summarizes the action that your administrator has taken. If restrictions are in place, the page has a link for viewing the applications that are allowed, blocked, or both. For more information, see Preventing Application-Driven Downloads From Filling Up the Local Disk.

Pending Changes

Displays information about sync actions that did not complete successfully. You can retry sync actions or undo changes to the Filr workspace. For more information, see Understanding and Resolving Synchronization Issues.

Recent Activity

Displays activity that has recently taken place in the Filr desktop application. For more information, see Viewing Recent Activity.

System Alerts

Displays various alerts such as new software updates, expired passwords, server downtime, and so forth. For more information, see Viewing System Alerts.

5.0 Understanding Filr Operations

The following sections provide information about the various Filr operations:

5.1 Filr Operations Summary Matrix

Operation	Folders	Files
Comment		✓
Get file link		✓
Get Filr information	✓	✓
Make available offline	✓	✓
Make available online only	✓	✓
Share	*✓	✓
Synchronize now	**✓	**✓
Undo local changes	***✓	***✓
* You cannot share folders from within Net Folders. You can synchronize only offline files and folders. * You can undo local changes only if the changes made to offline files have not yet synchronized with the server.

5.2 Make Available Offline

Filr downloads the selected file or the selected folder and its contents to your local disk.

Available-offline files and folders are periodically synchronized with Filr so that you can access them on your local disk, even when you are not logged in to Filr.

To make a file or folder available offline:

Right-click the file or the folder.
Click More filr options > Make available offline.

5.3 Make Available Online Only

Filr removes the copy of the file or folder from the local disk. However, the file or folder remains online.

To make a file or folder available online only:

Right-click the file or the folder.
Click More filr options > Make available online-only.

5.4 Remove Cache Files

When an online file, which is not yet available offline, is accessed either by an application or by double-clicking, a copy of the file is cached locally. You can specify how long locally cached files are retained after they were last accessed or modified. For more information, see Removing Cache Files.

5.5 Synchronize Now

Synchronizes the selected files and folders that are available offline.

You can synchronize offline files and folders to the Filr server:

To synchronize specific offline file or folder, right-click the file or folder and click More filr options > Synchronize now.
To synchronize all offline files and folders, right-click the Filr icon in the Windows system tray and click Synchronize now.

5.6 Undo Local Changes

To revert any changes made to a file or folder that cannot be synchronized to the Filr server, do the following:

Right-click the file or the folder.
Click More filr options > Undo local changes.

5.7 Viewing Filr Files from Your Computer

Click the Filr icon in the notification area.

or

Right-click the Filr icon in the notification area, then click Open Filr folder.

You can access the Filr folder directly from your file system. The Filr folder is typically in the following location:

c:\Users\username\Filr

The Filr folder is also located in your Favorites and in your Libraries.

For information on how to change the default location, see Changing the Location on Your File System Where Filr Files Are Synchronized.

For specific information about file synchronization between your workstation and Filr, see Understanding Synchronization.

5.8 Manually Synchronizing Offline Files and Folders

You can manually synchronize files and folders between Filr and your computer if you do not want to wait for the scheduled synchronization. Files must be closed before they can be synchronized.

To manually synchronize all your files:

Right-click the Filr icon in the notification area, then click Synchronize now.

To manually synchronize an individual file or folder:

Navigate to the file or folder that you want to synchronize.
Right-click the file or folder, then click More filr options >Synchronize now.

5.9 Launching Filr in a Browser from the Filr Desktop

You can launch Novell Filr in a browser by using the Filr desktop application.

Right-click the Filr icon in the notification area, then click Visit Filr on the web.

5.10 Commenting on a File and Viewing Comments

Navigate to the file that you want to comment on or view comments for.
Right-click the file, then click Comment.

The Filr Comments dialog box is displayed, listing all existing comments that are associated with the file.
In the comment field, specify your comment, then click Send.

or

To reply to an existing comment, click the Reply icon next to the comment that you want to reply to, then click Send.

5.11 Sharing A File or Folder

Filr provides various methods of making files and folders available to others. How you decide to make files available might depend on various factors, such as the sensitivity of the information you are sharing or the relevance of information to certain individuals.

Sharing with individual users and groups: Sharing lets you share files and folders with specific users and groups internal to your organization or with specific users external to your organization. When you share a file or folder, you also assign one of the shared-access rights defined in Understanding Shared-Access Rights in the Filr 2.0: Web Application User Guide.

Sharing with specific users and groups provides the greatest level of security for your files and folders. Users receive a notification about the shared item, and the item is displayed in their Shared with Me area.

For more information, see Sharing files and Folders in the Filr 2.0: Web Application User Guide.
Distributing a File Link: You can distribute a link (URL) to a file. When you distribute a link to a file, any user with the link can access the file. However, the file is not displayed in the Public area, so users must have direct access to the link to view the file.

For information about how to distribute a File Link, see Distributing a Link to a File in the Filr 2.0: Web Application User Guide.
Sharing with the Public: When you share an item with the Public, any person with the URL to the Filr site can view the file in the Public area.

For information about how to share files and folders with the Public, see Sharing files and Folders in the Filr 2.0: Web Application User Guide.

You can share files and folders directly from the Filr desktop application:

Navigate to the file or folder that you want to share.
Right-click the file or folder, then click Share.

The Filr Share dialog box is displayed.
In the Add a User, Group, or Email option, begin typing the name of a user or group that you want to share with, then click the name when it appears in the drop-down list.

or

Specify the complete email address of the external user that you want to share with, then press Enter.
(Optional) Repeat Step 3 to share with additional users.
(Conditional) To modify access settings for an individual user:
1. In the Shared with section, select the user whose access settings you want to modify.
2. Choose from the following access settings to modify:
  
  Access Rights: Grant Viewer, Editor, or Contributor access rights. (Contributor applies only to folders.)
  
  Expires: Specify when the share will expire.
  
  You can configure the share to expire either after a given number of days (each day is counted as a 24-hour period from the time that you set the expiration) or on a specific day (rights expire at the beginning of the day that you select).
  
  Internal Users: Allow share recipients to re-share the item with internal users.
  
  External Users: Allow share recipients to re-share the item with external users.
  
  All Public: Allow share recipients to re-share the item with the public.
  
  File Link: Allow share recipients to re-share the item via a File Link.
  
  For more information about File Links, see Distributing a Link to a File.
  
  Note: Include a personal note to the share recipients. Only share recipients can read the note.
(Conditional) To modify access settings for multiple users simultaneously:
1. Hold the Ctrl key and select the users in the Shared with section whose access settings you want to modify.
2. Choose from the following access settings to modify.
  
  Access settings that you leave undefined retain any individual access settings that are present on a given user. Access settings that you define are modified for each user that is currently selected.
  
  Access Rights: Grant one of the following access roles to the user or group:
  - Viewer: Users can do the following:
    
    Shared Folders: View
    
    Shared Subfolders: View
    
    Files in Folders and Subfolders: View and Read
  - Editor: Users can do the following:
    
    Shared Folders: View
    
    Shared Subfolders: View
    
    Files in Folders and Subfolders: View, Read, and Write
  - Contributor (Applies only to folders in My Files): Users can do the following:
    
    Shared Folders: View, Rename, Delete, or Copy
    
    IMPORTANT:Exercise caution when granting Contributor shared-access rights because, as stated above, share recipients can rename, copy, and even delete the folder from your My Files area.
    
    Shared Subfolders: View, Rename, Delete, Copy, and Move
    
    Files in Folders and Subfolders: View, Rename, Delete, Copy, Move, Read, and Write
  Expires: Set a date when the share will expire.
  
  You can configure the share to expire either after a given number of days (each day is counted as a 24-hour period from the time that you set the expiration) or on a specific day (rights expire at the beginning of the day that you select).
  
  Internal Users: Allow share recipients to re-share the item with internal users.
  
  External Users: Allow share recipients to re-share the item with external users.
  
  All Public: Allow share recipients to re-share the item with the public.
  
  File Link: Allow share recipients to re-share the item via a File Link.
  
  For more information about File Links, see Distributing a Link to a File.
  
  Note: Include a personal note to the share recipients. Only share recipients can read the note.
(Optional) Click Make Public to make the item publicly available. Then in the Shared with section, tap the all users user that was just added and set the access control settings for the public.
(Optional) In the Notify section, click the drop-down list and choose from the following notification options:

None: Send no notifications.

All recipients: All recipients in the share list are notified.

Only newly added recipients: Only recipients that you add to the share list are notified.

New and modified recipients: Only new recipients and those whose share rights you are modifying are notified.
Click Save.

5.12 Distributing a Link to a File

You can distribute a link (URL) to a file. When you distribute a link to a file, any user with the link can access the file. However, the file is not displayed in the Public area, so users must have direct access to the link in order to access the file.

Navigate to the file or folder for which you want to distribute a link.
Right-click the file or folder, then click Get File Link.

The File Link dialog box is displayed.

If a File Link has not been previously generated for the file, click Get File link.

The following URLs are created for accessing the file:

Download File Link: Depending on browser settings, users are either prompted to download or open the file, or the file is automatically displayed in the browser. This link allows users to access the file directly.

View File Link: This link displays the file in a web browser in an HTML view. If the file type cannot be displayed in a web browser, this link is not available.

The File Link is now included in the Share dialog. You can modify the expiration date or note associated with the link, or you can remove the link so that the file is no longer accessible to users with the link by accessing the Share dialog, as described in Sharing A File or Folder.
(Optional) Click the drop-down arrow next to Expires to set a date for the share to expire.

You can configure the share to expire either after a given number of days (each day is counted as a 24-hour period from the time that you set the expiration) or on a specific day (rights expire at the beginning of the day that you select).
Choose from the following actions for distributing the File link:
- Copy: Allows you to select either the Download or View link to copy and copies the link to the clipboard. You can then paste the link into another application.
- Email: Uses your workstation’s default email application to email the link. Both the Download links and the View links are included in the email.
- Filr Email: Uses Filr’s built-in email system to email the link. Both the Download links and the View links are included in the email.
- Delete: Deletes the File link so that users are not able to access the file by using the current links.
(Optional) After you create the File Link, you can modify user access and perform other management functions for the File Link by accessing the Share dialog, as described in Sharing A File or Folder.

5.13 Viewing Filr Properties for a File or Folder

You can view the following Filr properties that are associated with your files and folders:

File name
File path (this is the path to the file or folder from within the Filr system)
File size (applies to files only, not folders)
User who created the file or folder
Date the file or folder was created
Date the file or folder was modified
User who shared the file
Users who the file is shared with

To view Filr properties for a file or folder:

Right-click the file or folder for which you want to view the Filr properties.
Click Properties to launch the native Windows properties dialog.
Click the Novell Filr tab.

The Filr properties for the file or folder are displayed.
(Optional) If you have rights to share the file or folder, you can click Share to launch the Filr Share dialog box.

6.0 Working With the Filr Desktop Console

6.1 Changing Your Filr Account Information

When you first configure the Filr desktop application, you specify your account information and Filr server information. You can change the information at any time after the initial configuration:

Right-click the Filr icon in the notification area, then click Open Filr console.
In the Desktop Console, Click Account.
Specify the following information:

Username: Specify the Filr user name that you use to log in to the Filr site.

Password: Specify the Filr password that you use to log in to the Filr site.

Remember password: Select this option to have the Filr desktop application remember your password. (This option can be disabled by your Filr administrator.)

Server URL: Specify the URL for the Filr site where you want to synchronize files to your computer. For example, https://Filr.mycompany.com.
Click Apply.

6.2 Understanding and Viewing Your Data Quota

Data quotas can be enabled by your Novell Filr administrator in order to limit the amount of data that is stored on the Filr site.

If data quotas have been enabled on your Filr site, ensure that you understand what counts toward your data quotas, the different kinds of data quotas that exist, and how you can view the current data usage, so you can know when you are approaching the allotted data quota. If you meet your allotted quota, Filr enables you to purge files and attachments that you have previously deleted.

Understanding Data Quotas

Data quotas limit the amount of data individual users can add to the Filr site. Files that are located in Net Folders (including your Home directory) do not count toward your data quota.

Viewing Your Data Quota

Data quotas might or might not be in use on your Filr site. If you are unable to view your data quotas as described in this section, your Filr administrator has not yet restricted the amount of data that can be added to the Filr site.

You can view your data quota directly from the desktop application:

Right-click the Filr icon in the notification area, then click Open Filr console.
In the Desktop Console, Click Account.

Your data quota is displayed with the amount that you have currently used. The max file size is also displayed; this is the largest size of file that you are allowed to upload to the Filr site.

For more information, see Managing Your Data Quota in the Filr 2.0: Web Application User Guide.

6.3 Changing the Location on Your File System Where Filr Files Are Synchronized

By default, Filr files are synchronized to the c:\Users\username\Filr folder on your file system.

When you first configure the Filr desktop application, you can specify the installation location on your file system. You can change the location of the Filr folder at any time after initial configuration.

IMPORTANT:You should not synchronize files to a location on a network that can be accessed by multiple computers. If the Filr folder is on a network location that is accessed by multiple computers, synchronization issues can occur when Filr files accessed from either computer are out of sync with each other and with the Filr server.

To change the location of the Filr folder:

Right-click the Filr icon in the notification area, then click Open Filr console.
In the Desktop Console, click Storage, then click Browse to browse to the new location on the file system where you want the Filr folder to reside.
Click OK > Apply.
Log out and relogin the computer for the changes to be effective.

6.4 Removing Cache Files

When an online file, which is not yet available offline, is accessed either by an application or by double-clicking, a copy of the file is cached locally.

To specify how long locally cached files are retained after they were last accessed or modified, do the following:

Right-click the Filr icon in the notification area, then click Open Filr console.
In the Desktop Console, click Storage.
Select the Remove cached files after _ days option and specify the number of days for which you want the locally cached files to remain on your system after they are no longer being accessed or modified.

6.5 Preventing Application-Driven Downloads From Filling Up the Local Disk

Filr now lets your system administrator control application-driven downloads and prevent Filr from filling up local disks. For more information, see Controlling File Downloads by the Filr Workstation Applications in the Filr 2.0: Administration Guide.

To see the application-driven download restrictions that apply to your workstation, do the following:

Right-click the Filr icon in the notification area, then click Open Filr console.
Click Applications and then click View applications.

Based on the option that your Filr administrator has applied, one of the following is applicable:
- No restrictions: All applications are allowed to download files through Filr.
- Allowed applications: Lists the applications that your Filr administrator has allowed to download files through Filr.
  
  When an application that is not allowed attempts to download files, you are notified that the application is blocked from downloading the files and a message is displayed in the System Alerts tab. You can choose to dismiss this alert. If the alert for an application already exists in the System Alerts tab and this application attempts to download files again, then no notification displays.
  
  If you no longer want the alert to be displayed again for an application, select the Do not show again for application name option.
  
  If you believe that another application should be allowed to download files through Filr, contact your Filr administrator.
- Blocked Applications: Lists the applications that are blocked from downloading files through Filr.
  
  When an application that is blocked runs, you are notified that the system administrator has blocked the application from downloading the files. You can choose to dismiss this alert. If the alert for an application already exists in the System Alerts tab and this application attempts to run again, then no notification displays.
  
  If you no longer want the alert to be displayed again for an application, select the Do not show again for application name option.
- Allowed and Blocked applications: Lists all the applications that your Filr administrator has allowed and blocked from downloading files.
  
  The Application tab also displays your local Allowed and Blocked lists that lets you manage unidentified applications that have neither been allowed or blocked by your Filr administrator. When an unidentified application attempts to download files through Filr, it is added to your local blocked list that you control and a notification appears. An alert message also displays in the System Alerts tab with an option to allow the application to download. If you click Allow, the application is moved from your local Blocked list to your local Allowed list in the Application tab.
  
  You can also move applications between the local Allowed and Blocked lists by using the right (>>) and left (<<) buttons.

6.6 Understanding and Resolving Synchronization Issues

Most synchronization issues can be resolved through the Pending Actions section of the Filr Console. If issues require further investigation, you can check the desktop logs.

Understanding Pending Actions

You might encounter any of the following synchronization issues, indicated by one of the following icons:

: There is an upload error.

: There is an upload warning.

: There is a download error.

: There is a download warning.

: There are upload and download errors.

: There are upload and download warnings.

: The client has not yet attempted to upload or download the file.

If you are unsure why a document is not downloading or uploading, view the recent activity, as described in Viewing Recent Activity.

Understanding Document Conflicts

If a document is edited at the same time from various locations, only the first file to be saved and closed is saved with the original file name and uploaded to Filr. Other versions of the file are saved under different file names and uploaded to Filr. Only the original file maintains any file comments and share information.

For example, suppose that User A and User B begin editing file1.doc at the same time on different workstations. User A saves his changes and closes the file. The file is saved to Filr with User A’s changes and with the original file name (file1.doc). User B then saves her changes and closes the file. User B’s file is renamed to file1 (User B's conflicting copy date).doc and uploaded to Filr. User B’s desktop then downloads User A’s version of file1.doc, and User B is notified that her file has been renamed.

IMPORTANT: A renamed file can be uploaded only if the user who created it has Contributor rights to the folder where the file originated. For example, if a file was shared with User B, and User B has only Editor rights to the file (not Contributor rights), the file cannot be uploaded to Filr after it is renamed.

6.7 Viewing Recent Activity

You can view activity that has recently taken place in the Filr desktop application. For example, you can see the date and time that Filr folders were synchronized, which files were modified, and information about any synchronization issues you might be experiencing.

To view recent activity:

Right-click the Filr icon in the notification area, then click Open Filr console.
Click Recent Activity.

6.8 Viewing System Alerts

The Filr desktop application might need to make you aware of various alerts, such as new software updates, expired passwords, server downtime, and so forth.

When system alerts are available, this information icon flashes over the Filr icon .

To view system alerts:

Right-click the Filr icon in the notification area, then click Open Filr console.
Click System Alerts.

7.0 Uninstalling the Filr Desktop Application

Before you uninstall the Filr desktop application, close all the open Filr files and applications.

Uninstalling the Filr desktop application:

Removes all Filr application files and configuration data.
Does not remove files and folders that were made available offline (synced to your local disk) through Filr.

As part of the uninstall, previously downloaded and synchronized files and folders are moved to the following folder:

Filr Storage (number)

where number is a numeric value that begins with 1 and gets incremented by 1 with every instance of filr uninstallation.

You can delete the folders if you no longer need them. However, the files and folders still exist on the Filr server.

To uninstall Filr desktop application, do the following:

Using the Windows Control Panel, uninstall the Filr desktop application.

8.0 Troubleshooting

The following sections provide troubleshooting information about the scenarios that you might encounter when using the Filr desktop application:

8.1 Out of Sync Files

The Pending Changes view in the Filr console sometimes contains useful information about sync actions that did not complete successfully.

Right-click the Filr icon in the notification area, then click Open Filr console
From the pending changes view, you can retry sync actions, or undo changes to the Filr workspace.

With Filr 2.0, you can also use the right-click menu to undo the changes that cannot be synchronized with the server:

Right-click the file or the folder.
Click More filr options > Undo local changes.

8.2 Log Files

The log files are located in C:\Users\username\AppData\Local\Novell\Filr.

The AppData folder is hidden by default. To access the folder, type the following in the Windows Explorer address bar:

%LOCALAPPDATA%\Novell\Filr

9.0 Known Issues

For a list of known issues, see the Novell Filr Desktop Application Release Notes.

10.0 Legal Notice

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.novell.com/company/legal/.