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After installing the Support Pack, users might receive the following error when they attempt to install a new iPrint printer.
Error message: iPrint Client - The print support file/driver was not found. Error group: iPrint Client Error code: 1047
The error is caused by a change in the NDPS® Broker's Resource Manager. When the broker is loaded after the Support Pack installation, the Resource Manager checks the driver database for duplicate instances of identical drivers in NDPS\RESDIR and removes the duplicate drivers. If the printer agent references a driver that was deleted, the printer cannot be installed until a new driver is assigned to the printer agent
To resolve this issue, use Novell® iManager to assign a printer driver to the printer in question.
In Novell iManager, click iPrint Management > Manage Printer.
Select the printer you want to change the driver assignment for.
Click the Drivers tab and then the platform for the driver you need to install.
A driver will appear to be assigned to the printer, but the driver no longer exists in the database. You must reassign a driver anyway.
Select a driver other than the one you need from the list, click Apply, select the correct driver for the printer and click Apply or OK.
This will ensure that the correct driver is selected.
If you upgrade from NetWare® 5 to NetWare 6 using the overlay method, or if you installed NetWare 6 using the Express Install option and then added the iPrint product, iPrint might not be configured correctly with the Web server on the NetWare 6 server.
In NetWare 5.1, the Novell® Enterprise Web Server was installed by default and captures port 443. After upgrading to NetWare 6, port 443 is still assigned to Enterprise Web Server. When iPrint tries to use port 443 for secure printing, the HTTPSTK reports an error on the logger screen.
In NetWare 6, the Express Install option installs the Apache Web server, which captures port 443. When iPrint tries to use port 443 for secure printing, the HTTPSTK reports an error on the logger screen.
Users might see the following error message when they attempt to use a secure iPrint printer:
Error message: HTTP 500 - Internal server error. Error group: HTTP Error code: 500
To resolve this, reconfigure the ports for your Web server so that iPrint is assigned port 443. For more information on reassigning ports, see your Web server documentation or "How to Install and Configure NetWare Enterprise Web Server or Apache Web Server with Tomcat" in Novell AppNotes® (November 2001).
Another option is to install iPrint on a NetWare 6 server that does not require a Web server.
If you are experiencing problems installing printers, ensure that the latest Service Pack for the workstation operating system is installed. Some driver installation problems have been resolved by Microsoft* Service Packs.
When migrating to NetWare 6 from an earlier version of NetWare using the Migration Wizard, the trustee assignment to SYS:\LOGIN is lost for the Public object. Therefore, NetWare 6 users will not have access to the directory. However, iPrint requires users to have access to this directory.
To resolve this, assign Read and File Scan rights to SYS:\LOGIN for the Public object.
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