If users cannot connect to the server, all the licensed user connections might be in use. You can view and clear the connections of users with active connections that are not logged in to the server.
To clear connections to the NCP Server for users that are not logged in:
In OES Remote Manager, clickto open the Connection Manager page.
In the, click the icon for the column so that all connections are grouped together.
Review theconnections to determine which ones you want to clear.
(Optional) Click thelink for a specific connection to view more details about it.
Do one of the following:
Clear All Not Logged in Connections: Under, click the link.
Clear One or Multiple Not Logged In Connections: Under, select the check box next to the specific connections you want to clear, then click .