OpenText Retain CE 23.3 Release Notes

July 2023

Retain provides organizations with legal compliance and litigation protection. It frees up disk space on messaging systems. It enhances message-data management. It allows you to archive and store messages and data from messaging systems and phones. Retain allows the administrators to manage archived messages, review archive status and activity, and generate reports on archived messages and data. For a detailed overview of Retain, see OpenText Retain CE 23.3: How Retain Works.

1.0 What’s New in Retain 23.3

This section summarizes the new features and enhancements in Retain 23.3 release.

1.1 Platform Support

  • Retain 23.3 supports GroupWise 18.5

  • Supported Java platform - JDK 17

1.2 Deprecation of Basic authentication in O365

Modern authentication (OAuth) is implemented for Office 365 users to access Retain server as Microsoft deprecated Basic Authentication.

1.3 Search Enhancements

When the search is in progress, the search field, search button, and filter options in the Search tab are disabled. These items are enabled after the search is completed. In addition, an in-progress spinner is displayed in the middle of the page. This is applicable for Advanced Search as well. For more information, see Using the Search Tab and The Advanced Search Tab in the OpenText Retain CE 23.3: User Guide guide.

1.4 Synchronize TrustStore for Remote Workers

Beginning with Retain 23.3, Retain Server's TrustStore is shared with local and remote workers. With this, workers can connect to HTTPS-secured messaging systems (like GroupWise or Exchange and so on) and communication through HTTPS will be validated before running the archiving job. The validation is based on the state of the certificate and the HTTPS validation configured on the Server. There is no configuration to be done on the RetainWorker. For more information, see Synchronize TrustStore for Workers in the OpenText Retain CE 23.3 : Configuration and Administration guide.

2.0 Installing Retain 23.3

For planning and installation instructions, see the OpenText Retain CE 23.3: Installation and Upgrade guide.

3.0 Upgrading to Retain 23.3

The supported upgrade path is from Retain version 4.11 or 4.11.0.1 or 23.2 to Retain version 23.3. For more information, see Upgrading to Retain 23.3 in the OpenText Retain CE 23.3: Installation and Upgrade guide.

NOTE:Beginning with 23.2, Solr7 is not supported. If you are using Retain 4.11 or 4.11.0.1 before upgrading to Retain 23.2 or later, ensure that Solr8 is the Active Index Engine and Solr7 cleanup is performed. For more information see Updating to the Solr 8 Indexing Engine section in the OpenText Retain CE 23.3: Installation and Upgradeguide.

4.0 Issues Resolved in Retain 23.3

The following are the various issues reported by Retain customers and discovered in internal testing.

Table 1 Fixed in Retain 23.3

Issue Number

Description

647067

4.11 error with modules

709044

Batch Export of Mailboxes to PST-Files

620104

Deletion jobs not deleting anything

147048

Export to PST (from admin console) file split does not seem right

645012

Latest Retain App install to Galaxy s23 Android 13 kernel 5.15.41?

665077

Retain Admin: User Rights and Group Details all get Error Code 500

613160

Retain reporting issues

613249

Upgraded to 4.11 - Can't switch to Sol8, Server Configuration page blank

707009

23.2 Easy Search intermittently results in blank page

693027

After update to Retain41101ga_14 the worker on that server cannot connect

621157

Duplicate account after updating to Retain 4.11.0.1 and switching to Modern Auth

691003

Is there an option to update the certificate in mobile client

146001

NetApp Snaplock Update leads to Error message

627248

Permissions issue for Zookeeper directory located under the base directory

711008

Retain daily maintenance running for 17 hours

631059

Unable to restore messages to Office365

673007

User has invalid access to a mailbox in Retain

673112

Archiving Error The defaultFolder cannot be created by XSO

680002

"Illegal processing instruction target ("xml")" During Archive Job

711053

Jobs are stopping for several hours

113139

[NAT-Ticket#1030415]: Retain does not archive and delete from mailbox some mails

703014

Need to connect to Office 365 - unable to archive

691008

New mailboxes not being archived at all

633119

Optimize the code to prevent long-lived transaction warnings

745077

Unable to login to Retain with O365 user

751064

Export PST - The .zip files are not downloading

5.0 Known Issues

The following are known issues in the Retain 23.3 release.

5.1 Retain Plugin for GroupWise WebAccess Limitation

The Retain Plugin for GroupWise WebAccess does not work in GroupWise version 18.3 and later.

5.2 Possible Android Archiving Issue

OpenText has received unverified reports that SMS/MMS messages from new Android devices that have RCS enabled might not archive. If you experience the problem in archiving, contact Retain Support.

6.0 Contact OpenText

For specific product issues, contact OpenText Support.

Additional technical information or advice is available from: