OpenText Retain CE 24.4 Release Notes

October 2024

Retain provides organizations with legal compliance and litigation protection. It frees up disk space on messaging systems. It enhances message-data management. It allows you to archive and store messages and data from messaging systems and phones. Retain allows the administrators to manage archived messages, review archive status and activity, and generate reports on archived messages and data. For a detailed overview of Retain, see OpenText Retain CE 24.4: How Retain Works.

1.0 What’s New

This section summarizes the new features and enhancements in the Retain 24.4 release and its patches.

1.1 NTLM and Kerberos Auth Support for Exchange Module

Kerberos and NTLM authentication ensure a more secure login to Exchange Server than Basic authentication.

  • The Exchange Module supports Kerberos Authentication with NTLM as a fallback mechanism.

  • The Authentication tab in the Exchange Module has a checkbox that allows you to enable or disable Basic Authentication. When this is selected, and if Kerberos and NTLM authentication fails, the system falls back to Basic Authentication.

For more information, see Exchange Module Authentication and Enable or Disable Basic Authentication on Retain for the Exchange Module.

1.2 Other Enhancements

  • The About option is moved to the dropdown under the Help menu on the Retain landing page. An option called Idea Exchange is added here. This option takes you to Retain’s Idea Exchange portal. For more information, see Utility Navigations.

  • A new field has been added on the O365 Authentication tab where you can specify an email address that can be used as the impersonation user for the autodiscover process. For more information, see Authentication Tab.

  • While switiching between Search and Browse tabs on the Search page the search result and the folder structure of mailbox is retained.

  • In the Export Items tab, when we export the PST or PDF files, the completed items are sort by date. The latest item will be listed in the top.

1.3 Platform Support

The following are the changes in the system matrix:

  • GroupWise version 24.3 and 24.4

  • Open Enterprise Server 24.4

  • SLES 15 SP6

Deprication

  • Begining with 24.4, Outlook plugins and OWA is not support for 2007,2010 and 2013.

2.0 Installing Retain 24.4

For planning and installation instructions, see the OpenText Retain CE 24.4: Installation and Upgrade guide.

3.0 Upgrading to Retain 24.4

The supported upgrade path is from Retain version 4.11, 4.11.0.1, 23.2, 23.3, 23.4, 24.1, 24.1.1, 24.2 to Retain version 24.4. For more information, see Upgrading to Retain 23.4 and Later in the OpenText Retain CE 24.4: Installation and Upgrade guide.

4.0 Issues Resolved in Retain 24.4

The following are the various issues reported by Retain customers and discovered in internal testing.

Table 1 Issues Fixed in Retain 24.4

Issue Number

Description

916183

Retain does not parse/extracts the e-mail recipient on archiving jobs correct from mail.

919042

While searching for any word with forward slash, for example "test/", the Search page hangs showing "Search in progress" state.

941045

Change to the Microsoft API appears to affect Retain's ability to archive.

921343

O365 users not synced in hybrid Exchange environment.

915148

While upgrading, Index Path verification is required in Solr.

919053

Solr 9 index configuration allows the creation of a new index folder as a subfolder within the Solr 8 index folder.

582062

Job listing under Jobs ( from Status & Updates page) has got multiple duplicate entries for an same job.

868039

Removing of mailboxes selected in search functionality issue

928006

Exporter Items page - Files are not sorted.

939017

Distribution Lists are not Resolving during Deletion Jobs.

941045

Change to the Microsoft API appears to affect Retain's ability to archive.

882250

Switching between browse and search tabs on the search page does not retain the folder structure of mailbox.

621057

Unable to find DL with search DL.

914382

NullPointerException while inserting a new message into a mailbox using the UID attribute via a REST API.

5.0 Known Issues

The following are known issues in the Retain 24.4 release.

  • Chrome Browser Issue

    Starting with Chrome version 127, the search filters and options on the search page are not functioning as expected.

  • Autodiscovery of Exchange Server is not supported with Kerberos authentication alone

    Autodiscovery of Exchange Server is not supported with Kerberos authentication alone. Ensure the NTLM is also added to the windows authentication.

  • Kerberos authentication does not support attachment archiving

    You can archive attachments only when the NTLM or Basic Authentication is enabled. Kerberos Authentication does not allow you to archive attachments.

  • Extended Protection is supported only in off-state

    Kerberos and NTLM Authentications are not supporitng extended protection Accept and Required modes. Ensure the extended protection is in OFF state.

  • Retain Outlook Plugin does not support the Microsoft 365- New Outlook view

    The Retain Outlook plugin supports Microsoft 365- classic view, but the Microsoft 365-New Outlook view is not supported.

  • Unable to Search with File Extension

    Search with file extension not working with solr 9 support.

  • Remote Stats server authentication fails

    Remote Stats server authentication fails after you upgrade to Retain 23.4. To resolve the issue delete the StatsConfiguration.cfg file from the remote stats server <basepath>/RetainStatsServer/WEB-INF/cfg path, restart the Tomcat service and upload the bootstrap configuration file.

  • Retain Plugin for GroupWise WebAccess Limitation

    The Retain Plugin for GroupWise WebAccess does not work in GroupWise version 18.3 and later.

  • Possible Android Archiving Issue

    • OpenText has received unverified reports that SMS/MMS messages from new Android devices that have RCS enabled might not be achieved. If you experience a problem in archiving, contact Retain Support.

    • When the Retain Service Android app pushes data to the Retain REST Server for archival, the archive process fails if the sender or recipient of the message/call item contains special characters such as ampersand (&).

6.0 Contact OpenText