7.5 Mailbox Error Monitoring

Mailbox Error Monitoring is a function that allows the Administrator to deal with message errors. The email system reports errors to Retain when there is an issue accessing a message. Sometimes these errors are transient and other times they are permanent. This function will help the Administrator determine the next action.

This function requires the Reporting and Monitoring server to be installed.

Find "Mailbox Error Monitoring" under the Overview section of the left navigation bar.

Clicking on "Mailbox Error Monitoring" will open a new window or tab. This will show the Mailbox Error Monitoring page of the Reporting and Monitoring server.

"Error Summary for all the Mailboxes with Errors" shows a list of mailboxes with errors.

To access the errors click on the error number, which is a link that opens a new window or tab. This window will show the "Error Summary for Mailbox [mailboxName]" list.

Each line will include: the error, a description of the error, the error code, the mailbox path to the folder the message was found in, the subject, the sender, the attachment that the error occurred on, and the delivered date.

If the message is accessible from the user's client, save the message from the client. Import the message into Retain using the PST Importer or GroupWise Personal Archive Migrator.

To skip a message, select a message by clicking the checkbox by a message, or use the title bar checkbox to select all. Click on the "Skip Error(s)" button to have Retain skip those errors the next time the job runs. This will remove the message from the list.