3.13 Licensing

The Licensing page displays, manages, and reports on the licenses active in the Retain System. The status displays active users, inactive users, merged mailboxes, and individual counts for active and inactive users on each licensed module.

Retain comes with a 30-day trial license. This is a fully operational trial to see if Retain works with your system.

When the licenses expire, you will be brought to only the license page to upload a valid license.

There are two kinds of licenses: PEM and REST. PEM licenses are used for most functions. Some functions require using the REST API for connection and so a REST license must be installed as well.

3.13.1 Download Your License

You will get an email with your validation keys, there generally be more then one, including one for base server access and another for the module used for archiving from your email system. You can also find the keys on the customer portal .

  1. Browse to the License Portal https://licenses.gwava.com/

  2. Select the proper Product from the drop down menu.

  3. Enter the Validation Key and click Next

  4. Fill out the contact information and click Next

  5. Download the PEM file

General Summary

  • Date contains today's date.

  • Product is what version of Retain is currently installed.

  • License Count is the number of users archived by Retain. Only mailboxes that have been archived will be counted as active or inactive, not every entry in the mail system's address book. Mailboxes are marked as inactive if no new data from that mailbox had been archived in the last 90 days.

  • Merged Mailboxes is the number of mailboxes merged with Mailbox Mapping Options and/or the Mailbox Merger/Splitter.

Generate Licensing Report will create a PDF file which displays the same information as seen in the ‘License Summary’ section and lists the licenses.

Licenses

Individual licenses which have been already added to the system are displayed under the individual license breakdown.

Without a license, Retain will function for 30 days for evaluation purposes.

After this period elapses, the following occurs:

  • Users without the "Manage Servers" right are not allowed to log in at all.

  • Users with the "Manage Servers" right are allowed access, but only to the Licensing Page.

  • All jobs continue to be processed normally

Submitting a PEM License

To upload a new PEM license:

  1. Browse to the RetainServer console.

  2. Select Licensing from the left navbar.

  3. Browse to the bottom of the page

  4. Click on the ‘Browse’ button from the ‘Submit License’ section. Browse to and select the desired license file.

  5. Click on the ‘Submit License’ button.

  6. The new license will be added to the system.

  7. Logout and re-login to the server to see the license in effect.

Install a REST License

For some functions, beyond installing the module license PEM file to the Retain Server under the License page, you must install the REST license files. These will be downloaded as a ZIP file, there is no need to unzip this file.

  1. Go to Server Configuration/REST API.

  2. Scroll down to Submit License, Browse to the ZIP file and press Submit License.

  3. The license will be uploaded to the Retain server and appear in the list under Application Settings. The Application will reflect what system Retain will connect to via REST.

Finding Your Tenant ID

Your Tenant ID is found under Router Configuration | Communications tab.

Active vs Inactive Users

An active user is a user that has had new data stored in Retain in the last 90 days.

An inactive user is a user that has had no new data archived in the last 90 days.