5.13 Social Media Governance Module
The Social Media Governance module allows Retain to archive Social Messaging communications from WhatsApp and WeChat. Retain integrates with Micro Focus Social Media Governance (SMG) for the archived Social Messaging communications. You need to know the SMG server URL and then the Client ID, Client Secret, User name, and Password provided to you when you purchased SMG to connect Retain to SMG.
5.13.1 Configure the Module
The module needs to be enabled to make it active in the Retain system.
The module can be given a name.
The Send Method option enables either the SMTP Forwarding or FTP features. For either feature to appear and function, the Module Forwarding tab must be configured on the Server Configuration page. See that section for more information.
To configure the Social Messaging module, all that is required is to Enable Jobs in the module and Save Changes.
The “Enable Jobs” box must be checked to have data archiving functionality.
The Send Method option enables either the SMTP Forwarding or FTP features. For either feature to appear and function, the Module Forwarding tab must be configured on the Server Configuration page.
You must also configure the Settings tab. Input a server name (it can be any name). Then you need to put in the information to connect to SMG including the Server URL, Client ID, Client Secret, Username, and Password.
Save changes and the module is configured. You must then create a Profile and a Job for the module.