6.12 Social Media Governance Module

The Social Media Governance module allows Retain to archive Social Messaging communications. Retain integrates with Micro Focus Social Media Governance (SMG) for the archived Social Messaging communications. You need to know the SMG server URL and then the Client ID, Client Secret, User name, and Password provided to you when you purchased SMG to connect Retain to SMG.

6.12.1 Configuring the SMG Module

The module needs to be enabled to make it active in the Retain system.

The module can be given a name.

The Send Method option enables either the SMTP Forwarding or FTP features. For either feature to appear and function, the Module Forwarding tab must be configured on the Server Configuration page. See that section for more information.

To configure the Social Messaging module, all that is required is to Enable Jobs in the module and Save Changes.

The “Enable Jobs” box must be checked to have data archiving functionality.

NOTE:SharePoint does not have address book sync. To view users accounts to add them to Retain, you must run at least one job for SharePoint.

You must also configure the Settings tab. Then you need to put in the information to connect to SMG including the Server URL, Client ID, Client Secret, Username, and Password.

Save changes and the module is configured. You must then create a Profile and a Job for the module.

6.12.2 For Channels That Do Not Have a Native Address Book

Channels that don’t have native address books don’t include automatic user-level job archiving.

For example, SharePoint and Skype don’t automatically support user-level job archiving because they don’t have address books to synchronize.

If you want to filter by users for these channels, follow these principles:

  • Address-book synchronization is not included because there is no book to synchronize.

  • To view users accounts and add them to Retain, you must run at least one SharePoint or Skype job.

  • As the initial Job runs, Retain archives all channel data.

  • You can then add users to the Retain address book, and if desired, filter by including or excluding the users you have added.

    NOTE:Filtering might slow job performance.

  • Retain maintains Timestamps for the next job in the module unless you include/exclude users, in which case Retain updates the user-mailbox timestamp for this purpose.

  • If you delete a user account from the Retain address book, re-archiving doesn’t happen unless you run a complete archive retrieval.