1.6 Retain Mobile Apps
Retain may be accessed through apps available for Android and iOS. You can manually install the App on Mobile devices through Google Play and the Apple App Store or use an Enterprise Mobile Management product that has AppConfig support. The Retain app supports Username, Password, Server and AllowCopyPaste through AppConfig.
IMPORTANT:AllowCopyPaste must be enabled in iOS.
1.6.1 Android App
The Mobile App for Android requires Android Oreo 8.x or later.
Once the app is downloaded and installed, enter the Retain Server address. This should be given to you by the system administrator and is in the form of https://<Retain-Server-URL>/RetainServer. Log in with your email credentials
Once logged in, you may view your accounts, change settings or logout.
Pressing “My Accounts” will take you to the Retain archive mailboxes you have access to.
Select a message system to browse messages from. For example, TeleMessage.
Press “Messages” to be taken to the message view.
You can press the hamburger menu at the top left to access settings.
You can access the Activity Logs here. This is used for troubleshooting by the system administrator.
1.6.2 Retain App: iOS: iPhone
The Retain Mobile App for iOS requires iOS 12 or 13.
Once the app is downloaded and installed, enter the Retain Server address. This should be given to you by the system administrator and is in the form of “https://<Retain-Server-URL>/RetainServer”. Log in with your email credentials
Viewing Messages
Select an account to access, you will generally have access only to your own.
Then select the message system you wish to browse. For example, GroupWise Messenger.
You can then select messages to view or search for particular messages.
iPhone Settings
Press the Settings button to go to the settings screen.
You may also enable Passcode Lock to require authentication for access. This may use TouchID.
Press on the User ID to get a log what the app has done.
Press Server to get version information.
1.6.3 Retain App: iOS: iPad
When viewed on an iPad the Retain app provides a multi-pane view.
Once the app is downloaded and installed, enter the Retain Server address. This should be given to you by the system administrator and is in the form of “https://<Retain-Server-URL>/RetainServer”. Log in with your email credentials
Viewing Messages
You will be able to see a list of accounts you have access to in the left pane.
Select a message system to access those messages. In this case GroupWise Messenger.
You will be able to browse messages.
This can also be viewed in landscape mode.
And view individual messages.
iPad Settings
Access the app settings by pressing the Settings button.
Under the Account section you will be able to see your User ID and the Server the app is connecting to.
A Passcode Lock can be enabled as an extra level of security. You may use TouchID to secure the app.
Under the General tab you can find the app client version and the Retain server version.
Under the Activity Log tab you can see what the app is doing. These are helpful for troubleshooting. Generally you’ll only have to deal with this if you are a system administrator.
