1.59 List View Options: Configuration Tab

The List View options are derived from the database fields and can be customized by selecting within the Configuration tab.

The options within the Configuration Tab are outlined in the following table.

Description

# Users

Displays the number of Users assigned to the Item.

% SLA Uptime

Displays the percentage uptime expectation of the SLA assigned to the Item.

% Uptime

Shows the actual uptime of the Item, based on the time the Item is associated with Active Lifecycle States.

Avg Repair Time

Entries displayed here are automatically calculated based on the average length of time an Item is offline.

Avg Time to Fail

Figures displayed here are automatically calculated based on the average time between an Item being offline.

Change Team

Shows the Change Team assigned to the Item.

Child R'Ships

Displays the number of Child Relationships associated with the Item.

Contract

Displays the Contract Number associated with the Item.

Contract End Date

Displays the date a Service Contract period ended.

Contract Expiry

Shows the date that a Service Contract is due to expire.

Cost

Displays the value entered in the Costs field.

Criticality

States the Criticality of the Item as defined in the CMDB.

Current Month Costs

Uses the Charges figure within the Service Item Costs tab, multiplied by the number of Users and days of month passed, to calculate the month to date cost figure.

Current Month Revenue

Uses the Revenues figure within the Service Item Costs tab, multiplied by the number of Users and days of month passed, to calculate the month to date revenue figure.

Customers

Lists Customers assigned to the Item.

Deleted Date

Shows the date the Item was deleted from the CMDB.

Depreciated Value

Displays the figure entered in the Depreciated Value.

Identifier

Shows the Identifier field information of the Item assigned to the request.

Incident Team

Shows the Incident Team assigned to the Item.

Item Category

Shows the Category associated with the Item.

Item No.

Displays the identifying number for the Item.

Item Type

Shows the Item Type associated with the Item.

Manufacturer

Displays the Manufacturer name.

Open Requests

Shows the number of requests assigned an Active Status, associated with the Item.

Org. Units

Lists the Org. Units associated to the Item.

Parent R'Ships

Displays the number of Parent Relationships associated with the Item.

Previous Month Costs

A reference figure for an average monthly cost, based on the previous months costs for the Service Item.

Previous Month Revenue

A reference figure for an average monthly revenues, based on the previous months revenue for the Service Item.

Problem Team

Shows the Problem Team assigned to the Item.

Purchased

Displays the date entered in the Purchased field.

Request Team

Shows the Service Request Team assigned to the Item.

Room

Displays the Room associated with the Item.

Service Components

For Service Items, the Item Number and Type is displayed for other Service Items related as Children for this Item.

Service Level

Shows the Service Level Agreement assigned to the Item.

Status

Displays the stage of the Item Lifecycle that the Item is assigned.