The List View options are derived from the database fields and can be customized by selecting within the Configuration tab.
The options within the Configuration Tab are outlined in the following table.
Description |
|
---|---|
# Users |
Displays the number of Users assigned to the Item. |
% SLA Uptime |
Displays the percentage uptime expectation of the SLA assigned to the Item. |
% Uptime |
Shows the actual uptime of the Item, based on the time the Item is associated with Active Lifecycle States. |
Avg Repair Time |
Entries displayed here are automatically calculated based on the average length of time an Item is offline. |
Avg Time to Fail |
Figures displayed here are automatically calculated based on the average time between an Item being offline. |
Change Team |
Shows the Change Team assigned to the Item. |
Child R'Ships |
Displays the number of Child Relationships associated with the Item. |
Contract |
Displays the Contract Number associated with the Item. |
Contract End Date |
Displays the date a Service Contract period ended. |
Contract Expiry |
Shows the date that a Service Contract is due to expire. |
Cost |
Displays the value entered in the Costs field. |
Criticality |
States the Criticality of the Item as defined in the CMDB. |
Current Month Costs |
Uses the Charges figure within the Service Item Costs tab, multiplied by the number of Users and days of month passed, to calculate the month to date cost figure. |
Current Month Revenue |
Uses the Revenues figure within the Service Item Costs tab, multiplied by the number of Users and days of month passed, to calculate the month to date revenue figure. |
Customers |
Lists Customers assigned to the Item. |
Deleted Date |
Shows the date the Item was deleted from the CMDB. |
Depreciated Value |
Displays the figure entered in the Depreciated Value. |
Identifier |
Shows the Identifier field information of the Item assigned to the request. |
Incident Team |
Shows the Incident Team assigned to the Item. |
Item Category |
Shows the Category associated with the Item. |
Item No. |
Displays the identifying number for the Item. |
Item Type |
Shows the Item Type associated with the Item. |
Manufacturer |
Displays the Manufacturer name. |
Open Requests |
Shows the number of requests assigned an Active Status, associated with the Item. |
Org. Units |
Lists the Org. Units associated to the Item. |
Parent R'Ships |
Displays the number of Parent Relationships associated with the Item. |
Previous Month Costs |
A reference figure for an average monthly cost, based on the previous months costs for the Service Item. |
Previous Month Revenue |
A reference figure for an average monthly revenues, based on the previous months revenue for the Service Item. |
Problem Team |
Shows the Problem Team assigned to the Item. |
Purchased |
Displays the date entered in the Purchased field. |
Request Team |
Shows the Service Request Team assigned to the Item. |
Room |
Displays the Room associated with the Item. |
Service Components |
For Service Items, the Item Number and Type is displayed for other Service Items related as Children for this Item. |
Service Level |
Shows the Service Level Agreement assigned to the Item. |
Status |
Displays the stage of the Item Lifecycle that the Item is assigned. |