A.1 Embedded Support Form

To create requests directly from a website, add the following script, with an amendment to the Protocol and BaseHost details, to the target Web Site Page Source:

<script type="text/javascript" defer="defer">

var protocol = "https://"; // use "http://" if not running ssl

var baseHost = "servicedesk.mycompany.com"; // service desk hostname

document.write(unescape("%3Cscript src='" + protocol + baseHost + "/LiveTime/js/livetime.js' type='text/javascript'%3E%3C/script%3E"));

</script>

In the above script, adjust the details for the protocol and baseHost, to those of the server hosting the support system.

The following functionality is now accessible from your designated Web Site:

Request form displayed for completion: