After you upgrade to Service Desk 7.3 Appliance, ensure that you perform the following:
Restore the Custom Banners located at /opt/novell/nsd/servicedesk/Server/webapps/LiveTime/images/banners/custom in the Service Desk 7.3 Appliance.
Restore the Customized CSS file in the Service Desk 7.3 Appliance located at /LiveTime/Style/novell-7.0.css
If you are upgrading from Service Desk 7.1, then you need to customize the CSS in Service Desk 7.3 again.
If you have made any changes in the Tomcat server such as the web.xml, server.xml files, then update the changes.
If you have made any changes in Java such as the catalina.sh file, then update the changes.
If you have configured SSL, then reconfigure the SSL settings.
Reconfigure the network or DNS settings.
To configure network settings, go to the Appliance Main Menu and select Alter Network Configuration.