Prior to upgrading to Service Desk 7.3, ensure that you perform the following:
If you are using Customized Banners in Micro Focus Service Desk, then back up the contents from <installation-location>/ServiceDesk/Server/webapps/LiveTime/images/banners/custom.
If you are using the Customized CSS and upgrading from Service Desk 7.2, then back up the CSS file located at <installation-location>/ServiceDesk/LiveTime/Style/novell-7.0.css
If any configuration is changed in the Tomcat server such as the web.xml, server.xml, then ensure that you note the changes.
If any configuration is changed in Java such as the catalina.sh, then ensure that you note the changes.
If SSL is configured and you want to use the same certificates, then back up the certificates and keys.
Ensure that you have a verified backup of your existing database.
If you are using an older version, upgrade to the intermediate version (n+1), and then upgrade to the current version.
IMPORTANT:Upgrade testing is based on the n-2 version from the current release and it includes browser versions.