The Administrator Role performs System Configuration and Setup tasks including:
Customizing the application and automated messages
Configuring the interaction between external systems, including the authentication servers and asset management tools
Enabling Customer, User, Request and System Privileges
For systems with Problem Management, set parameters for automatic Problem identification and creation.
Multiple
Administrator Roles can be created within the system
It is recommended that organizations create only one or, at maximum,
two Administrators. Only an existing
Administrator can create other Administrator accounts.
If a User is assigned multiple Roles, the privileges are consolidated within a single User view. See: Changing Roles.