The Attachments tab displays all attachments recorded against a Request, including ones attached via an emailed Request, attachments added to new Notes created by Technicians and attachments uploaded directly through this tab.
All Users can attach any type of file to a Service Request.
To add an Attachment:
Select a Request number ID
Click Edit
Select the Attachment tab
Click
Browse and select a file
Mark Private, if the attachment is not to be available on the Customer Portal
Enter a file description, if necessary
Select
to upload the file or to
cancel the process.
The uploaded attachment is automatically date stamped and shown as
a File Name link with its file size.
To open an Attachment, select the file name hyperlink.
Requests that are part of a Request Group and have attachments uploaded within the Request Group Details Screen and are shared within the Group display within the Share Column.
To delete an Attachment, select the checkbox beside the File Description then click Delete. The addition or removal of Attachments is recorded within the Audit Trail of the Request.