Buttons

Common Buttons

 

new_lge.png

Create a new request, Item, Customer, etc.

search.png

Search option provided in List Views across the system.

inline_search.png

Search button within activities across the system.

inline_add.png

Add button allows User to add Customers, etc

print.png

Print screen.

cross_close.png

Closes the pop-up window.

pdf.png

Create a PDF document from screen information.

excel.png

Create an Excel document from screen information.

rss.png

Allows User to subscribe to RSS feeds for information updates.

image47.gif

Display a received alert. Click to open the Alert information screen.

dismiss.png

Remove an Alert.

image588.gif

Create a personalized screen list view for all Request Types, Items, Customers and Knowledge tabs.

edit.png

Open object in Edit mode.

delete.png

Delete object when the screen is in edit mode.

re-index.png

Rebuilds full text indexes across the application for efficient searching.

grayleftarrow.gifgrayrightarrow.gif

Move an object between list boxes.

save.png

Save changes and move out of the edit mode screen.

cancel.png

Cancel, not save changes and close screen.

done.png

Close screen and return to the list view.

 

add.png

Add elements to a list- User skill sets, team memberships, email aliases, SLA Workflows.

remove.png

Remove elements from a list- User skill sets, Team memberships, email aliases, SLA Workflows.

spellchecker_with_toggle.png

Apply Spell Checker, after selecting from the drop-down list the relevant language.

chat_icon_small.png

Indicates a Customer's request to Chat.

Request Buttons

image617.gif

Indicates an Incident.

image616.gif

Indicates a Problem.

image615.gif

Indicates a Change Request.

request_icon.gif

Indicates a Service Request.

deploy_task_icon.gif

Indicates a Deployment Task.

calendar.png

Display the calendar for easy reference.

inline_escalate.pnginline_deescalate.png

Manually escalate or de-escalate a request.

inline_info.png

Scroll over to display pop-up information regarding the Item or Status Notes.

new_small.png

Add new information when a screen is in Edit mode (i.e., a new Incident Note).

save_small.png

Save entry when a screen is in Edit mode.

draft_small.png

Allows the User to save a Note as a draft, which they can continue working on at a later date.

propose.png

Send a handshake email and move a request to On Hold Pending state.

solution.png

Move a new Note to the Solution tab and convert status to a Pending Approval or Closed Resolved State.
For requests with an assigned Solution, a Show Solution button will display the Solution to the User.

reply.png

Allows the User to reply to a Note within the Notes Editor screen.

email_small.png

Email saved Notes and login credentials to a Customer/User.

show_solution.png

Displays Solution Article screen when clicked within the Summary tab of a request that has an assigned Solution.

apply_solution_1.png

In the Analysis tab, assigns a Solution Article to a request.

article_button.png

In the Analysis tab, converts a Solution associated with a request to a Knowledge Base Solution Article.

remove_button.png

In the Analysis tab, removes the association of a request with an applied Solution.

locknote.gif

Indicates a Note is private and not visible on the Customer Portal. Toggle to make Public.

inline_apply.png

Indicates a Note public and visible on the Customer Portal. Toggle to make Private.

duplicate.png

Duplicate creates a copy of the request and links the copy to the original request. The User can then amend the Customer or Item details, if required.

print.png

Opens the request details and history in a print screen.

alerts.png

Allows the User to create an Alert for the request, which is then visible within the Analysis tab.

link.png

Group requests.

unlink.png

Removes a request from a group.

approve.png

Moves the request to the closed accept state and publishes the new Knowledge Base content.

revise.png

Moves the request to the KBA - Rework state and moves the related Knowledge Base content to a In Development state.

reject.png

Moves the request to the closed rejected state and moves the related Knowledge Base content to a In Development state to allow the author to delete.

Item Buttons

duplicate.png

Copy selected Item details when creating a new Item.

bulk.png

Allows User to update the ownership status for multiple Items in one transaction.

inline_add.png

Add a manufacturer or vendor.

 

merge.png

Information from multiple Snapshots of an Item are to be stored as a single Item record in the CMDB.

inline_cancel.png

Cancel icon upload for use in a Relationship map.

inline_upload.png

Upload an icon for use in a Relationship map.

 

inline_edit.gif

Modify a manufacturer or vendor.

 

inline_del.png

Remove an owner from an Item.

 

rollback.png

Revert an Item to a previous state.

Group Buttons

add.png

Add the selected request to the Group.

remove.png

Remove the selected request from the Group.

project.png

Outputs the Change Groups List View in  a Projects document format.

Forum Buttons

forum.png

Return to the Forums list.

forum_msg_edit.png

Edit a Forum details.

topics.png

Returns User to topics list.

forum_msg_hide.png

Hides posts from the User or Customer.

forum_msg_del.png

Delete a topic post.

forum_msg_move.png

Move a topic post.

forum_msg_show.png

Show a Topic post that has been hidden.

bookmarks.png

Mark the current topic for quick access as a bookmark.

new_lge.png

Reply to a Forum topic.

Reports Buttons

create.png

Generate a report.

Logging Buttons

login.png

Enter login details to access application.

logout.png

Close out of the application.

Setup Buttons

 

import.png

Import CSV file of Items, Customers or KBAs.

test.png

Test email and authentication server set-up.

enable.png

Re-enable a deleted Customer, User or Item.

synch.png

Synchronize the system with LDAP /AD server.

inline_reset.png

Reset password.

advanced.png

Open extended database options (i.e. Upgrade, Create and Drop options).

create.png

Generate a script to create a new database.

upgrade.png

Migrate database.

test.png

Tests the connection to the database, based on the details entered.

drop.png

Generate a script to delete a database.

Customer Portal Buttons

inline_reset.png

Remove content in search fields.

inline_search.png

Search content in search fields

resolved.png

Close the request in the Customer Portal.

inline_add.png

Create a new Item through the Customer Portal.

rate.png

Evaluate the usefulness of an Article.

image611.gif

Save a request Note.

image610.gif

Cancel a request Note.

image613.gif

Collapse the request View.

binocular.png

Displays the contents of all Notes.

inline_up.png

Closes the expanded Notes read-only view.

inline_add.png

Add a new Note or upload an Attachment.