The following reports can be generated for Contracts:
Contract Reports |
Description |
Active Contracts by Service Provider (Summary) |
Derived by selecting a Service Provider, displays a summary of underpinning contracts currently being fulfilled. |
Active Contracts by Service Provider (Detailed) |
Derived by selecting a Service Provider, lists each current request covered by an underpinning contract with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Active Contracts by Service Manager (Summary) |
Derived by selecting a Service Manager, displays a summary of underpinning contracts currently being fulfilled. |
Active Contracts by Service Manager (Detailed) |
Derived by selecting a Service Manager, lists each current request covered by an underpinning contract with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Breached Underpinning Contracts by Resolution Time |
Lists each breached Underpinning Contract based on Resolution Time. |
Breached OLA Contracts by Resolution Time |
Lists each breached OLA based on Resolution Time. |
Incident Times by Service Provider |
Derived by selecting a Service Provider, displays a summary of all Underpinning Contracts fulfilled. |
Incident Times by Underpinning Contract |
Derived by selecting an Underpinning Contract, displays each request covered by the underpinning contract with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Incident Times by OLA |
Derived by selecting an OLA, displays each request covered by the OLA with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Mean Incident Contract Times by Underpinning Contract |
Derived by selecting an Underpinning Contract, details the calculated average Response, Restore and Resolution time for each State assigned the Underpinning Contract. |
Mean Incident Contract Times by OLA |
Derived by selecting an OLA, details the calculated average Response, Restore and Resolution time for each State assigned the OLA. |
Mean Incident Contract Times by Service Provider |
Derived by selecting a Service Provider, details the calculated average Response, Restore and Resolution time for the Vendor’s Contract. |
Problem Times by Service Provider |
Derived by selecting a Service Provider, displays a summary of all Underpinning Contracts fulfilled. |
Problem Times by Underpinning Contract |
Derived by selecting an Underpinning Contract, displays each Problem covered by the Underpinning Contract with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Problem Times by OLA |
Derived by selecting an OLA, displays each Problem covered by the OLA with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Mean Problem Contract Times by Underpinning Contract |
Derived by selecting an Underpinning Contract, details the calculated average Response, Restore and Resolution time for each State assigned the Underpinning Contract. |
Mean Problem Contract Times by OLA |
Derived by selecting an OLA, details the calculated average Response, Restore and Resolution time for each State assigned the OLA. |
Mean Problem Contract Times by Service Provider |
Derived by selecting a Service Provider, details the calculated average Response, Restore and Resolution time for the Vendor’s Contract. |
Change Request Times by Service Provider |
Derived by selecting a Service Provider, displays a summary of all Underpinning Contracts fulfilled. |
Change Request Times by Underpinning Contract |
Derived by selecting an Underpinning Contract, displays each Change Request covered by the underpinning contract with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Change Request Times by OLA |
Derived by selecting an OLA, displays each Change Request covered by the OLA with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Mean Change Request Contract Times by Underpinning Contract |
Derived by selecting an Underpinning Contract, details the calculated average Response, Restore and Resolution time for each State assigned the Underpinning Contract. |
Mean Change Request Contract Times by OLA |
Derived by selecting an OLA, details the calculated average Response, Restore and Resolution time for each state assigned the OLA. |
Mean Change Request Contract Times by Service Provider |
Derived by selecting a Service Provider, details the calculated average Response, Restore and Resolution time for the Vendor’s Contract. |
Service Request Times by Service Provider |
Derived by selecting a Service Provider, displays a summary of all Underpinning Contracts fulfilled. |
Service Request Times by Underpinning Contract |
Derived by selecting an Underpinning Contract, displays each Service Request covered by the underpinning contract with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Service Request Times by OLA |
Derived by selecting an OLA, displays each Change Request covered by the OLA with expected, actual and breached times recorded against Response, Restoration and Resolution times. |
Mean Service Request Contract Times by Underpinning Contract |
Derived by selecting an Underpinning Contract, details the calculated average Response, Restore and Resolution time for each State assigned the Underpinning Contract. |
Mean Service Request Contract Times by OLA |
Derived by selecting an OLA, details the calculated average Response, Restore and Resolution time for each State assigned the OLA. |
Mean Service Request Contract Times by Service Provider |
Derived by selecting a Service Provider, details the calculated average Response, Restore and Resolution time for the Vendor’s Contract. |