Deployments are the grouping of one or more Deployment Tasks that are generated as part of a Release.
Users who are assigned the Change Process of Release are provided access to the Release, Deployments and Deployment Tasks sub-menu options within Change. These Users can oversee the Release process and also action Deployment Tasks, as required.
The Deployments screen provides Users with a complete list of Deployments created within Releases and allows the Manager to update Deployment information, such as Deployment Priority, Group and Attachments, as required.
By default the List View includes the Deployment Title and number of Tasks associated with Deployment.
The filter view includes the options of Active and All Deployments. The list can be re-sorted by clicking on a column header and the number of Deployments displayed per batch, can be altered using the Display pop-up option.
Within this screen, Users can search Deployments
and output information in PDF and Excel format.
To view information regarding a Deployment:
Select Change>Deployments
Click on the Deployment# link
Click Edit
The following information is displayed:
Deployment Fields |
Description |
Name |
By default the Deployment Name combines the Release Name and name of the Deployment Target, be that a specific Customer, Org. Unit or Everyone.
If warranted, edit the Name as required. |
Release |
Shows the name of the Release associated with the Deployment. |
Group |
Show the Group of Technicians assigned to action the Deployment Tasks. |
Deploy Status |
Shows the Release Workflow State assigned as the "Deployment" State, that is the stage of the Workflow when the Deployment Tasks move from Pending to Open, allowing the Technician to work on the Task. For Deployments controlled by Change Management, this is the State defined in the Release that RFCs are created to control the Deployment. |
Priority |
Shows the assigned Priority of the Release, which will correspond to the target timeframes for the SLAs associated with the Release via the RFCs. Adjust as required. |
Status |
This shows assigned State of the Deployment Tasks. The options are Pending, Open and Closed-Resolved. |
Control RFC |
The Change Request number associated with the Deployment is displayed as a link and allows the User to view the RFC by clicking the link. |
Description |
Shows the information entered that describes the goal of the Release. Adjust, if required. |
Upload any attachments, if relevant
Click Save to record changes or Delete to remove the Deployment and erase all related Deployment Tasks.
The Attachments tab allows the Manager to upload any relevant files, but also provides access to any Media Files that are associated with Deployments.
To add Attachments to a Deployment, within the Deployment's Details tab:
Click Edit
Select the Attachment tab
Click
New
Browse and select a file
Enter a Description, if required
Click .
The History tab records all changes and updates for the Deployment, relative to the assigned Workflow State. To view a historical entry within the Deployment Details tab:
Select
the History tab
Click on the identification number hyperlink to display the entry details.
Click
Cancel
The expanded window is closed.
The Tasks tab lists all Deployment activities related to a Deployment. The User can add and remove Tasks within this tab, when the Deployment is not assigned a State that is configured as a Deployment Active State. They can also update the assigned Technician and Status, when the Tasks are in a Deployment Active State, of multiple Tasks by using the Bulk button.
To add Tasks to a Deployment group:
Go to Change >Deployments
Select the Deployment
# link
The Deployment must not be in a Deployment Active State.
Move to the Tasks
tab
Click
The Item options are displayed for adding Tasks.
Tick the relevant Deployment targets in the list, for Customer or Org. Unit Deployments
Click
The selections are added to the Deployment
Click Create
Select Done.
To remove Tasks from a Deployment group:
Go to Change >Deployments
Select the Deployment
# link
The Deployment must not be in a Deployment Active State.
Move to the Tasks
tab
Check the boxes of the Tasks to be removed
Click .
To bulk update the Technician or Status:
Go to Change >Deployments
Select the Deployment
# link
The Deployment must not be in a Deployment Active State.
Move to the Tasks tab
Check the boxes
of the Tasks to be updated
Select
The screen defaults to an Update screen, providing access to Technician
and/or Status drop-down options.
Make the required
change
For Status updates, the options will be Open and Closed-Resolved. If
all Tasks are Open, the only option displayed will be Closed-Resolved.
If the Tasks have a mix of the two States, then Closed-Resolved and
Open will be listed as Status options.
Click Save.
To review examples of Release and Deployments, refer to Release Management Applied.