Feedback

Within the Feedback tab, Users can complete published surveys in order to provide useful feedback relating to service and support activities. This information is then collated and available within the Knowledge Base tab.

 

Completing a Survey

When a Survey is published, it can be completed by Users and Customers. To complete a Survey as a Supervisor or Technician User:

  1. Select Home > Feedback

  2. Select the Take Survey hyperlink

    feedback_tab_list.png

  3. Complete the Survey

    feedback_tab_survey.png

  4. Click Done.