To maintain the quality and usefulness of the Knowledge Base content, the following reports can be generated for the Classifications of all Configuration Categories and Types:
Knowledge Reports |
Description |
|---|---|
Articles by Category |
Displays the number of Articles created for each Classification as defined by the Item Category. |
Articles by Item Type |
Based on a selected Item Type, displays the number of Articles created for each Classification at the Item Category or Item Type level. |
Articles Quality by Category |
Shows the average rating for Articles against each Classification as defined by the Item Category. |
Articles Quality Item Type |
Based on a selected Item Type, shows the average rating for Articles against each Classification at the Item Category or Item Type level. |
Articles Views by Category |
Shows the number of times Articles have been viewed against each Classification as defined by the Item Category. |
Articles Views by Item Type |
Based on a selected Item Type, shows the number of times Articles have been viewed against each Classification at the Item Category or Item Type level. |
Unused Article Count by Category |
Shows the number of Articles that have not been accessed against each Classification as defined by the Item Category. |
Unused Article Count by Item Type |
Based on a selected Item Type, shows the number of Articles that have not been accessed against each Classification at the Item Category or Item Type level. |
Unused Articles by Category |
Shows the details of Articles that have not been accessed against each Classification as defined by the Item Category. |
Unused Articles by Item Type |
Based on a selected Item Type, shows the details of Articles that have not been accessed against each Classification. |