Notification

The Notify option sets the method of messaging used by the application to notify Customers and Technicians of the following changes to an RFC:

 

The default notification status of Requests is set on a per Team basis within the Users>Teams>Team Information screen, with the default recipients of new Notes being configured by the Administrator in the Setup>Email>Setup tab. However, this can be adjusted on a per Request basis within the Notification Method field and on a per Note basis, when new Notes are created.

 

The methods of Notification can be set for Customers and Technicians, and include:


Notifications can be sent to:

 

The following is a sample email sent by the system to the Customer and assigned Technician, confirming the creation of a request. The message sent can be customized by the system Administrator:
 

Email Sample

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