5.2 Configuring the Appliance Settings

After importing the Micro Focus Service Desk Appliance image to your virtual machine, perform the following to configure Micro Focus Service Desk Appliance:

  1. On the License Agreement page, accept the End User License Agreement and then click Next.

  2. On the License Agreement page, accept the SUSE License Agreement and then click Next.

  3. On the Language page, choose the required Language to install the Service Desk, then click Next.

  4. On the Keyboard Language page, select the required Language to configure the Service Desk, then click Next.

  5. On the System Keyboard Configuration page, configure the keyboard layout, then click Next.

  6. On the Host and Domain page, specify the following information to access the Service Desk:

    • Hostname: The Fully Qualified Domain Name (FQDN) associated with the appliance IP address. For example, server.domain.com.

      The hostname must be resolvable, or some features in Service Desk do not work properly. Server names must support the DNS requirements, or the Service Desk login fails. Acceptable characters are the letters a-z (uppercase and lowercase), numbers, and the hyphen (-).

    • Domain Name: .

  7. On the Network Setup page, select the network setup, and then click Next.

  8. On the Network Configuration page, select Edit to update network settings, and then click Next.

  9. On the Clock and Timezone page, configure the time zone and clock settings to be used in your system, then click Next.

    The configuration might take some time and the Appliance Main Menu screen is displayed.

  10. On the Main Menu, select Enter new root password (1) to change the root password, specify Root Password and Confirmation.

    You cannot configure Service Desk Appliance until you change the password.

  11. Use the displayed Browser URL (https://<FQDN>) for administering the appliance and configuring Service Desk.

5.2.1 Starting and Stopping Service Desk using the Terminal

You can use the following commands to start, stop, and restart Service Desk services:

  • /etc/init.d/livetime start

  • /etc/init.d/livetime stop

  • /etc/init.d/livetime restart

5.2.2 File location Details

The Appliance related files are available in the following location:

    • Micro Focus Service Desk Installation: /opt/novell/nsd/servicedesk/Server/webapps

    • Micro Focus Service Desk Resources Directory: /LiveTime

The log files are available in the following location:

    • The location of logging.properties file which is used for changing the level of logging is:

      /opt/novell/nsd/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/logging.properties

    • Micro Focus Service Desk Application related logs: /LiveTime/Logs

    • Tomcat server related logs: /opt/novell/nsd/servicedesk/Server/logs